Question about Maxtor Hard Drive

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Shutdown procedure My Maxtor One Touch 4 is powered 24/7 and attached to my desktop. How do I safely power off the One Touch 4 when I need to remove PC and Maxtor One Touch from their elctrical connection during a storm or perioed of extended absence? Thank you.

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  • yoyoma1 May 11, 2010

    I have the same question. When I tried to use "safely remove hardware" it just says "the device cannot be stopped right now." I'm thinking of just disconnecting the USB cable, then the power. I figure without a computer connection it will probably go into some sort of idle that's ok to power down. Too bad there's no power button on the drive itself.

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Well before you shut down the computer, double click on the little icon in the bottum right of the screen that says (safely remove hardware) and then you can choose from a list of all the plug n play hardware you have plugged in....double click the correct one and click on stop. then shut down the computer, then unplug the power.

Posted on Jun 28, 2008

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When i start up my imac screen goes white with apple logo ang loading wheel then after that a blue screen,then just stays on blue screen


Thanks for asking your question with Fixya Support. I will be glad to assist you.

What I would recommend is that you try to acquire a USB keyboard, for this issue, because it will open the way for many troubleshooting options for such an issue like this.

If you can get temporary use of a USB keyboard, you can try any of these options:

Option 1:

Here are some steps you can try to resolve the issue:

• First, hold in your power button for approximately 10 seconds to do a hard shutdown, if it is not already shutdown (turned off)

•You will need to perform what is called a PRAM reset (Parameter RAM)

• Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously .

• Turn on the computer.
• Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.

• Now, hold the keys down until the computer restarts and you hear the start-up sound for the second time.

• Release the keys and allow your iMac to start up.

If that does not work and you still reach a blue screen when you reboot, try this option:

Option II

Here is a simple procedure that I recommend you try:

-SMC RESET-
The System Management Controller is an integrated circuit (computer chip) that is usually on the logic board of your Mac computer.

It is responsible for power management of the computer. It controls backlighting, hard disk spin down, sleep and wake, some charging aspects, and some input/output as it relates to the computer sleeping.

• Shut down the computer.
• Unplug the computer's power cord.
• Press and hold the power button for 20 seconds.
• Release the power button.
• Attach the computers power cable.
• Press the power button to turn on the computer

If you still reach a blue screen, now you will need to go to this alternative process:

Option III


Try taking your Mac into Safe Mode in order to remove a possible folder(s) which may be affecting your Mac's start up function.

Try these steps:


-SAFE BOOT MODE-
• Reboot your Mac
• Upon restarting your Mac, press the Shift key.
• Hold the Shift key until you see a White Screen with Gray Apple icon and eventually a spinning gear.
• When you see the Spinning gear, release the Shift key.
• Allow the Mac to continue booting up. Also this may take a little while
(NOTE: this may take anywhere from 5 to 15 minutes to load to the Safe mode screen depending on the performance of your Mac, but if it exceeds this time, shutdown your Mac and try just once more. It may have just frozen up the first time around for you.)
• You are going to enter the Safe Mode (which looks like your main desktop enviroment the only difference is certain startup items are disabled.)

• Once within the Desktop in Safe Mode
• From the Finder Menu, click Go> Go to Folder
• Type in this line: /System/Library/StartupItems
• This path, is going to take you to the System Library folder which has all of your Mac OS X Startupitems.
• Remove all of those folders to the Trash.

*Reboot your iMac normally and see if you can access your normal User desktop environment.

One of these three options should help return you back to your main desktop.

If it does not, please let me know.

Thanks!


-The MacTechTrainer

Sep 10, 2012 | Apple 24" iMac Desktop

1 Answer

My maxtor one touch is not found on my white macbook


Several things could be happening here:
1. your electronic controller in the hard case has failed.
2. you didn't properly disconnect the external hard drive in Windows > with the
"Safely Remove Hard ware and eject Media" in the task bar.
3. if you have a power supply to the USB drive it may have a damaged power connector or not supply proper power to the device.

Mar 16, 2011 | Maxtor OneTouch III Mini Edition 120GB...

1 Answer

Hello, I have an X800XT Mac Edition graphics card with a G5 2.0 dual processor and the problem I'm having is that when I boot up my G5, it goes through the spinning weel process, but when it's finished and...


I am going to recommend a hardware approach first and then a software approach, to this issue, in order to assist you. At the end of these procedures, is a general support link from Apple for additional support for no picture in your iMac G5 display

I am seeing more of such display issues like this, and more often than not, if the problem does not have to do with the firmware, it may be a damaged or corrupted file which can hinder the iMac G5 from normal start up functionality.
--------------------------------------------------------------------------------
PMU Reset (try this first)

The PMU (Power Management Unit) is a micro controller chip on the logic board that controls all power functions for your Mac.

• Shut down the computer.
• Unplug the computer's power cord.
• Press and hold the power button for 20 seconds.
• Release the power button.
• Attach the computers power cable.
• Press the power button to turn on the computer.
* Boot to your desktop.

This procedure may help but if it does not, follow the procedure below

--------------------------------------------------------------------------------
-SAFE BOOT MODE-
• Reboot your Mac
• Upon restarting your Mac, press the Shift key.
• Hold the Shift key until you see a White Screen with Gray Apple icon and eventually a spinning gear.
• When you see the Spinning gear, release the Shift key.
• Allow the Mac to continue booting up. Also this may take a little while

(NOTE: this may take anywhere from 5 to 15 minutes to load to the Safe mode screen depending on the performance of your Mac, but if it exceeds this time, shutdown your Mac and try just once more. It may have just frozen up the first time around for you.)

• You are going to enter the Safe Mode (which looks like your main desktop environment - the only difference is certain startup items are disabled.)

• Once within the Desktop in Safe Mode
• From the Finder Menu, click Go> Go to Folder
• Type in this line: /System/Library/StartupItems
• This path, is going to take you to the System Library folder which has all of your Mac OS X Startupitems.
• Remove all of those folders to the Trash.

*Reboot your Mac normally and see if you can access your normal User desktop environment.

One of these two procedures should help resolve the blank display issue you are experiencing,

Additional Support Link:
Apple Support iMac G5 - No picture on display


Regards,

-Mactechtrainer


Dec 11, 2009 | ATI Radeon X800 XT Mac Edition AGP Video...

1 Answer

Maxtor one touch 4 mini 250GB hard drive beeping


I had the same problem and the Maxtor/Seagate website did not have any solutions. I finally got in touch with Tech Support and got a fix. I was using it with a Dell tower and plugging into a USB port in the front. I also was using an after market cable.

I learned the Maxtor is a power hog and beeps and shuts down when it is not getting enough power. I did not know but the USB ports on the front of a desktop/tower computer do not provide as much power as a port on the back (the back ports are sometimes directly connected to the motherboard). I got a USB extension cable and connected it to a USB port in the back and it solved the problem.

I also learned that most laptop USB ports are not powerful enough to run the Maxtor. Mine would also not work if you attempt to share it by using an unpowered USB hub. I have gotten it to work with a powered desktop USB hub (Belkin).

I believe that this may explain why you get a "Y" cable with the drive. I could not find an explaination for the cable or how to use. There may be an accessory to purchase that attached to the cable and powers it.

Oct 15, 2009 | Maxtor OneTouch 4 Mini 160GB External USB...

1 Answer

My Maxtor one touch external hard drive will not switch on


HI,
The maxtor one touch hardrives generally have a 3 year warranty on them. If you have the orginal invoice for the same, I would suggest you to call maxtor and they can help you out on the same. The support information is available on the site below
http://www.maxtor.com/en/main/support.html


Best of luck
Proton

Apr 22, 2009 | E-Machines eMachines Desktop PC

2 Answers

I need to replace the power adaptor for a Maxtor One Touch 4 500 GB. I need to know the volt and amp output for it. PN:9NT2A4-500


Power Adapter for Mactor OneTouch 4

AC Input : 100 AC - 240 AC (50/60HZ)
DC Output ( V/A ) : 12V / 3.5A
Output Power : 42W

Apr 17, 2009 | Maxtor OneTouch 4 500GB External USB 2.0...

2 Answers

Maxtor One-Touch 4 750gb power light flashes and goes out straight away.


Try to remove the drive and connect it directly to another computer.
If still doesn't spin up then most likely the board has failed.

Nov 03, 2008 | Maxtor One-touch III Mini 40 GB USB 2.0...

1 Answer

My Maxtor OneTouch 4 simply does not backup anything! I have it turned on & attached to my PC. It worked before no problem. I also used it to back up from my Mac - no problem except it does not back up...


You most likely are running Windows Vista, which Maxtor has created an update for Maxtor Backup to work flawlessly in Vista.

You can find it on their site.

Aug 31, 2008 | Computers & Internet

1 Answer

Maxtor One Touch 4 500 GB External Hard Drive (Windows XP (SP2) - I have an issue with my harddrive, where when I plug it into the USB, initially the power light comes on & beeps but it is not showing...


Had same problem. I shut down computer and restarted and Maxtor was installed and had desktop icon and everything worked then. I then backed up with no problems.

Apr 14, 2008 | Computers & Internet

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