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Kenmore Elite Model 27086603 Trapped clothing

This top load machine has an inside stainless tub with about a two inch separation from the plastic outside tub enclosure. The stainless tub aggitates and spins inside this outer enclosure. At the top of the inner tub, if not careful when loading, socks or other smaller clothing can be pushed into the gap between the inner tub and outer enclosure. My question is, how do I get out the clothing that has found its way behind the inner tub?

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  • Skeeter49 Jun 20, 2008

    A++++ This advice was dead on! Thank you soooooo much!!!! Just a follow up on this. The clips that hold the top to the front were very strong, so a fair amount of pressure was needed on the clips while sliding in a couple of flathead screwdrivers to pop the top off the clips. I suggest wrapping a cloth around the screwdriver and/or putty knife to avoid marring the finish of the washer. Having a second set of hands holding the top up because of the spring action of the lid was most helpful. Removing the plastic ring was easy. The bolt on the bottom of the tub required a fair amount of torque, so a large socket wrench worked best with a 7/16 socket. With an assistant, this took me about 30 minutes to remove the sock from under the tub. I did not have to take the drain pump apart. Now knowing how to do it, I suspect the next time it will take no more than 15 minutes. Hopefully, there won't be a next time.......

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Where the front panel and the top of the machine meet, there is a crack. When using a flashlight, you will see 4 items in this crack. 2 are green 2 are black. The black peices are support studs, ignore them. The green one's are clips that hold the top to the front. Using a putty knife (easier) or a small flat head screw driver (a bit more difficult) push one of the green clips towards the rear of the machine while lifting on the top. Only lift slightly (too far and it will bind on those support studs I told you about) Now press the clip on the other side and lift the top up. Now you should see your tub (from a new perspective) you will see a plastic ring around the top of the tub. Disconnect the green clamp on the hose towards the left rear using a pair of pliers or channel locks. The ring is held down with clips all of the way around the tub. By pressing down over each clip and pulling the lips slightly forward, you can remove the top ring. The rest is the easiest part. In the center of the basket, there is a small cap. Rremove this with a small flat head screwdriver. Remove the bolt that is underneath the cap. Now lift the whole basket out. If your small items get too far (ie, the pump), remove the back panel. On the left hand side you will see a small black hose towards the botom. this connects to the pump. Forign objects can ldge in here keeping it from draining also. If you disconnect the hoses, have something handy for all of the water to go into (large wet vac is usually the best). Drop the 3 #20 torx screws and the pump will come down and you can remove the obstructions.

Posted on Jun 19, 2008

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