Question about HP Photosmart C6100 All-In-One Printer

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Can't send or recieve faxes

I cannot send or receive faxes lately, so I disconnected power to the HP 6100 Photosmart all in one, reconnected after about 5 minutes, and then finally rebooted my computer.

Next I called my fax number to confirm that it was operational. After three rings I got the usual FAX SOUND, so that appear to be fine.

The unit will copy and scan just fine, but no faxing.
Please help, thanks, John
jrc411@verizon.net

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  • 4 more comments 
  • CuteBoy Jul 07, 2008

    HP Photosmart 6150 suddenly came up with Unable to Send or Receive Faxes msg when printer turned on. When I try to receive (call the FAX #) get an electrical noice from where phone ports plugged in. Has worked for 2 yrs. HP says h/ware failure -- which means buy a new one. Use a strong Surge Protector; unplug while we are gone. What happened?

  • karencantel Jul 17, 2008

    I have a HP Photosmart 7200 series All in One, and the fax will not send or receive faxes, When I attempt to fax, I will receive above mentioned message on small LCD screen on printer, I checked phone line,there is a dial tone, and it is analog, and no static. I even called HP, had to reboot printer, to 'reestablish' connections, and this did not work. This error message I receive, just started a few days ago, I have had printer for one month, and, it coincided with a thunderstorm we experienced and our power went out, for a brief second,, perhaps there was a power surge? Anyway, any imput would be great, as to how to fix my fax...thank you....karen

  • Anonymous Aug 04, 2008

    Same problem with the C7280 - we've had lightning lately and power surges - my power was protected but the phone line was not. My cable modem was definitely hit by the surge, and that's where my phone connection comes from...

  • Audreyd001 Aug 16, 2008

    Same problem after a storm also.  Is there anyway to fix this without having to replace the whole thing?

  • Anonymous Oct 07, 2008

    I have the same problem after strom fax failure for HP C6180, phone line is in working condition. I trun off power and start again did not work for me.

    Find solution let me know.

    Jbabylon1@aol.com

  • JBuilder May 01, 2009

    I have a HP c7280 and it is experiencing the same issue. It won't send or receive faxes, it says Fax failure-unable to send or receive faxes. This problem started after we had some thunder/lightning storms. Can it be fixed or should i just buy new one?

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Step three: Use an analog telephone service HP Fax and All-in-One products are designed to work with analog telephone services and might experience some difficulties when they are connected to phone lines with digital services. Make sure the product is connected to an analog telephone service. To obtain digital services information or support, contact the telephone service provider or system administrator.

Posted on Aug 26, 2008

  • lcmpt Aug 26, 2008

    I was told to purchase a DIGITAL CONVERTER and that should work.

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Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} Hi,
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