Question about HP Photosmart C6100 All-In-One Printer

3 Answers

Can't send or recive Faxes

I have not been able to send or receive faxes lately. I called my fax line to see if it was operational, and after 3 rings I got the usual FAX SOUND, so that appears to be working fine.

Yesterday we shut down the HP unit and left the power off for about 5 minutes. I then turned it back on and rebooted the computer. Scanning & printing functions work properly, but still no fax operation.

Please help, thanks.
John Clasen
jrc411@verizon.net

Posted by on

  • jrc411 Jun 18, 2008

    The fix sent by everyone was the same, "reset the unit to its' default settings"



    You all assumed that I know how to do this :-)



    Please send instructions, and I will follow through.

    Thanx, John

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3 Answers

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Pls reatart ur machine if problem untill solves set it to default settings if till u have prblm then ur fax driver has been corrupted call to hp customer care.they will give u new software.

Posted on Jun 18, 2008

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Choose the correct fax setup for your home or office
To fax successfully, you need to know what types of equipment and services (if any)
share the same phone line with the HP All-in-One. This is important because you might
need to connect some of your existing office equipment directly to the HP All-in-One, and
you might also need to change some fax settings before you can fax successfully.
To determine the best way to set up the HP All-in-One in your home or office, first read
through the questions in this section and record your answers. Next, refer to the table in
the following section and choose the recommended setup case based on your answers.
Make sure to read and answer the following questions in the order they are presented.
1. Do you have a digital subscriber line (DSL) service through your telephone
company? (DSL might be called ADSL in your country/region.)
❑ Yes, I have DSL.
❑ No.
If you answered Yes, proceed directly to Case B: Set up the HP All-in-One with
DSL. You do not need to continue answering questions.
If you answered No, please continue answering questions.
2. Do you have a private branch exchange (PBX) phone system or an integrated
services digital network (ISDN) system?
If you answered Yes, proceed directly to Case C: Set up the HP All-in-One with a
PBX phone system or an ISDN line. You do not need to continue answering
questions.
If you answered No, please continue answering questions.
3. Do you subscribe to a distinctive ring service through your telephone company that
provides multiple phone numbers with different ring patterns?
❑ Yes, I have distinctive ring.
❑ No.
If you answered Yes, proceed directly to Case D: Fax with a distinctive ring service
on the same line. You do not need to continue answering questions.
If you answered No, please continue answering questions.
Are you unsure if you have distinctive ring? Many phone companies offer a
distinctive ring feature that allows you to have several phone numbers on one phone
line.
When you subscribe to this service, each phone number will have a different ring
pattern. For example, you can have single, double, and triple rings for the different
numbers. You might assign one phone number with a single ring to your voice calls,
Countries/regions with a parallel-type phone system (continued)
Basics Guide 35
Fax setup
and another phone number with double rings to your fax calls. This allows you to tell
the difference between voice and fax calls when the phone rings.
4. Do you receive voice calls at the same phone number you will use for fax calls on
the HP All-in-One?
❑ Yes, I receive voice calls.
❑ No.
Please continue answering questions.
5. Do you have a computer dial-up modem on the same phone line as the HP All-in-
One?
❑ Yes, I have a computer dial-up modem.
❑ No.
Are you unsure if you use a computer dial-up modem? If you answer Yes to any of
the following questions, you are using a computer dial-up modem:
– Do you send and receive faxes directly to and from your computer software
applications through a dial-up connection?
– Do you send and receive e-mail messages on your computer through a dial-up
connection?
– Do you access the Internet from your computer through a dial-up connection?
Please continue answering questions.
6. Do you have an answering machine that answers voice calls at the same phone
number you will use for fax calls on the HP All-in-One?
❑ Yes, I have an answering machine.
❑ No.
Please continue answering questions.
7. Do you subscribe to a voice mail service through your telephone company at the
same phone number you will use for fax calls on the HP All-in-One?
❑ Yes, I have a voice mail service.
❑ No.
After you have completed answering the questions, proceed to the next section to
select your fax setup case.
Select your fax setup case
Now that you have answered all the questions about the equipment and services that
share the phone line with the HP All-in-One, you are ready to choose the best setup case
for your home or office.
From the first column in the following table, choose the combination of equipment and
services applicable to your home or office setting. Then look up the appropriate setup
case in the second or third column based on your phone system. Step-by-step
instructions are included for each case in the sections that follow.
If you have answered all the questions in the previous section and have none of the
described equipment or services, choose "None" from the first column in the table.
Note If your home or office setup is not described in this section, set up the
HP All-in-One as you would a regular analog phone. Make sure you use the phone
cord supplied in the box to connect one end to your telephone wall jack and the
other end to the port labeled 1-LINE on the back of the HP All-in-One. If you use
another phone cord, you might experience problems sending and receiving faxes.
Chapter 3
36 HP Photosmart C6100 All-in-One series
Fax setup
Other equipment/
services sharing your fax
line
Recommended fax setup
for parallel-type phone
systems
Recommended fax setup
for serial-type phone
systems
None
(You answered No to all
questions.)
Case A: Separate fax line
(no voice calls received)
Case A: Separate fax line
(no voice calls received)
DSL service
(You answered Yes to
question 1 only.)
Case B: Set up the HP Allin-
One with DSL
Case B: Set up the HP Allin-
One with DSL
PBX or ISDN system
(You answered Yes to
question 2 only.)
Case C: Set up the HP Allin-
One with a PBX phone
system or an ISDN line
Case C: Set up the HP Allin-
One with a PBX phone
system or an ISDN line
Distinctive ring service
(You answered Yes to
question 3 only.)
Case D: Fax with a
distinctive ring service on
the same line
Case D: Fax with a
distinctive ring service on
the same line
Voice calls
(You answered Yes to
question 4 only.)
Case E: Shared voice/fax
line
Case E: Shared voice/fax
line
Voice calls and voice mail
service
(You answered Yes to
questions 4 and 7 only.)
Case F: Shared voice/fax
line with voice mail
Case F: Shared voice/fax
line with voice mail
Computer dial-up modem
(You answered Yes to
question 5 only.)
Case G: Fax line shared
with computer dial-up
modem (no voice calls
received)
Not applicable.
Voice calls and computer
dial-up modem
(You answered Yes to
questions 4 and 5 only.)
Case H: Shared voice/fax
line with computer dial-up
modem
Not applicable.
Voice calls and answering
machine
(You answered Yes to
questions 4 and 6 only.)
Case I: Shared voice/fax
line with answering
machine
Not applicable.
Basics Guide 37
Fax setup
Other equipment/
services sharing your fax
line
Recommended fax setup
for parallel-type phone
systems
Recommended fax setup
for serial-type phone
systems
Voice calls, computer dialup
modem, and answering
machine
(You answered Yes to
questions 4, 5, and 6 only.)
Case J: Shared voice/fax
line with computer dial-up
modem and answering
machine
Not applicable.
Voice calls, computer dialup
modem, and voice mail
service
(You answered Yes to
questions 4, 5, and 7 only.)
Case K: Shared voice/fax
line with computer dial-up
modem and voice mail
Not applicable.
For additional fax setup information, in specific countries/regions, see the Fax
Configuration Web site listed below.

Try these steps first and if you still need assistance please ask.
thanks,
nate

Posted on Jun 18, 2008

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Try resetting the machine to it's defualt settings.

Posted on Jun 18, 2008

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