Question about Samsung PN50C7000 50 in. TV

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PN50C7000 3d video blurring on and off. First I thought it must be aproblem with my 3d blu-ray player BD-C5900, but this issue happens even with the trailers in 3D App on internet@. I have installed firmware 1030.1, which was supposed to correct the problem, but no use. This is really frustrating.

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  • mbkdev Nov 18, 2010

    Thank you for the suggestion, if nothing else works then that is the route I am planning to take.



    But I had contacted the Samsung service department and they sent over a technician to solve the issue. They replace the main module in the TV, which was not able to update the firmware.

    After that, I installed the firmware 1030.1 and the blurring hasn't gone away.

    So I called back samsung, who asked me to talk to the servicing agent again and I called them back.

    They told me that I hada a new module and the latest firmware, so the TV is good and the problem might be with the source and asked me to try watching the 2D to 3D conversion.

    2D to 3D is working ok.

    SO I was wondering if I have to change any settings to get the tv working right?

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  • Samsung Master
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Ok, perhaps the firmware update didn't "Take" please try to do it again. Work through it all again,and see what happens.
I feel your frustration and rightfully so, you have every right to be indignant this should never happen on an expensive piece of equipment such as this. This is totally unacceptable in the extreme.
This is what we call in the industry a "Manufacturers Defect", one acknowledged by Samsung, and ostensibly addressed by the Ahem ... "Update".
If it were me I would take it back and make them set it to rights, and you really shouldn't be charged either, this should all be covered by the manufacturers warranty.
One may get more flies with honey than vinegar as the saying goes, but that tempered with a firm no nonsense attitude can work wonders.
Contact Samsung head office, direct, ask to speak to the service manger or even get through to the GM, indicate just how upset and annoyed you are at their fine product letting you down, and how you are suffering through no fault of your own, and simply because you trusted them and bought their brand. now you are at a loss as to what to do and how to fix it, etc etc....

Posted on Nov 15, 2010

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Posted on Jan 02, 2017

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