Question about Samsung PN50C7000 50 in. TV
Ok, perhaps the firmware update didn't "Take" please try to do it again. Work through it all again,and see what happens.
I feel your frustration and rightfully so, you have every right to be indignant this should never happen on an expensive piece of equipment such as this. This is totally unacceptable in the extreme.
This is what we call in the industry a "Manufacturers Defect", one acknowledged by Samsung, and ostensibly addressed by the Ahem ... "Update".
If it were me I would take it back and make them set it to rights, and you really shouldn't be charged either, this should all be covered by the manufacturers warranty.
One may get more flies with honey than vinegar as the saying goes, but that tempered with a firm no nonsense attitude can work wonders.
Contact Samsung head office, direct, ask to speak to the service manger or even get through to the GM, indicate just how upset and annoyed you are at their fine product letting you down, and how you are suffering through no fault of your own, and simply because you trusted them and bought their brand. now you are at a loss as to what to do and how to fix it, etc etc....
Posted on Nov 15, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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