Question about DeLonghi DCR902T Coffee Maker
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Posted on Jan 02, 2017
Thank you for offering me a "Premium Assistance Plan" I'm sure you have an amazing cadre of brilliant experts, that could resolve my problem for a nominal fee, which I'm sure is worth every penny. But I was hoping for a good old fashioned customer service representative, that could either rectify my problem with a quick fix or possibly a newly redesigned basket. The problem, I believe, is an inherent flaw, caused by a design process, that uses common subcomponents in multiple models. Which is great from an efficient engineering/tooling standpoint, but they just missed the boat here. I've figured out a solution to my problem. I'm no longer going to buy any DeLonghi products, and in the future I will take recommendations from Consumer Reports with a grain of salt. To further alleviate my frustration I'm going to place this coffeemaker in the driveway and run it over on my way to the "Big Box" to puchase another Mr. Coffee for twenty bucks, cause I know they work. I'm sorry if this sounds bitter, but it's the coffee's fault.
Posted on Jul 07, 2009
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