Question about Motorola Mobility Moto Q

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Motorola Q ( phone off)

Hi! on the top left side of my phone screen, it shows" phone off." I have no idea what it means? my phone is on but i can't receive any messages or calls....

Thank you very much!

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Your phone may be in flight mode. Hold the home key until quick menu comes up and either select "Flight Mode off"

...or...

Select Wireless Manager, then highlight "Phone" and hit the center button.

Posted on Sep 03, 2008

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You can turn your phone off and your screen will allow you to do everything but ur phone is still off im not sure the way to go about fixing it call your carrier and tell them you need help finding out how to change that.

Posted on Sep 30, 2008

Turn off your bluetooth. that was my problem when it happened to me. Turning off the bluetooth, turned the phone on.

Posted on Sep 15, 2008

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Its a common problem.. try a hard reset


please rate this solution

Posted on Jun 19, 2008

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Posted on Jan 02, 2017

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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