Question about Maxtor Personal Storage 3100 (M01E100) 100 GB Hard Drive

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My Maxtor Personal Storage 3100 back up hard drive is not working. I can hear the internal parts moving, but I cannot retrieve any of the backed up information. Any ideas on how I can fix this or where I can go to have someone professionally retrieve the information? Thanks, Col

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An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files.
For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge guarantee".

Posted on Nov 13, 2010

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You can find a power cord for your Maxtor Personal Storage 3100 100 GB Hard Drive here:

http://lcdpayless.com/productpage.php?productId=2503

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Hello

OK, at the link below you will be directed to a tip i wrote on this exact error.

Click HERE.

Feel free to let me know if you have any further questions.

Kind regards
Andrea

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I have anexternal USB harddrive myself and am planning on gettng another very soon.

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Yes, it is wise to do a house cleaning on your Maxtor. Whether you delete everything or not is up to you. However, do not do this by formatting the hard drive.

If you find you need a file later you deleted from the drive, a free program called 'FileScavenger' can recover it for you. If you format the hard drive the ability to recover a file becomes highly unlikely.

We techs have expensive software to recover files should you need to get it retrieved, but the interface is designed for techs and not the average user.

Regards,
Worldvet

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