Question about HP Officejet Pro 8500 Wireless All-In-One InkJet Printer

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I need a test fax to see if i can receive on my hp office jet pro 8500.

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Hi,

Send a one page black and white text fax to 1-888-hpfaxme (1-888-473-2963).
When your fax is received by the HP Test Fax Service, It will generate a return fax to you within five minutes confirming that we received your fax. This verifies that you can both send and receive a fax with your fax machine.

Thank you for contacting FixYa Team


* Please rate this solution with Thumbs up and comment to help us improve providing support

Posted on Nov 13, 2010

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Can I received fax on my pc for my HP office Jet Pro 7580L


Hello.
The Fax can only be received and printed from the unit.
If you have a 56k modem in your PC with a phone line input you can set up a fax through windows. Simply go to control panel, printers and faxes and follow the instructions to install a fax driver.
Then you can receive the fax directly to your PC without having to go through the HP Printer at all.
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I keep getting error message 344


There is a good chance that your fax line is bad. Determining where it may be bad is a bit more difficult. There are a number of places that it could be bad, one of them should be replaceable by you. You can try a different phone line between the 8500 and the fax wall jack. You can try the 8500 at a different fax wall jack (if you have one). If you have DSL Internet service, make sure that you are using a DSL filter in between the fax wall jack and the line that connects your fax machine.

The final thing you can do is hook up a phone to your fax line, do you hear static? If so, you probably need professional service to assist you. Those are a few things you can do on your own to resolve a line issue. If that doesn't fix it, you might have to call out a phone company to check/test/re-run the phone line to your fax wall jack where you plug the 8500 in. It might even be a problem outside of your house/office/building.

Beyond line issues, there really isn't much it could be besides the fax machine itself. Try taking it to someone elses home/office and test it there. If it has the same issue, it is probably the machine itself.

There is one setting inside the 8500 you can turn OFF to attempt to bypass the issue, however this is just a bandaid. Look at your instructions to disable ECM or follow the link provided by HP for error 344 below:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=buu02549#Error344

Jun 16, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

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We have the HP office jet pro 7780 I have a new phone number and need help programing a new number in the fax machine to receive fax


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Lost my down load disc for my printer (HP office jet Pro 8500). I'm not able to use my scan.


uninstall drivers and reinstall drivers from hp.com's website:

http://h10025.www1.hp.com/ewfrf/wc/product?product=3752456&lc=en&cc=us&dlc=en&lang=en&cc=us

Note, there are 3 or 4 different versions of the office jet pro 8500.

Not yours? Then input the proper one, according to your documentation or stickers or box.

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Will not receive incoming fax. Everything tests OK


First, Connect the Phone line in Line 1 EXT at back of printer

Check the No. of Rings on your Answer machine.
If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine )
And you need to turn off ECM on the Printer setup

Press Setup button
Scroll till you find Fax Settings - Press OK
Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK
Check for ECM - Error Correction Mode - Press OK
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Check for Auto Answer option - Turn it ON too.

Try to receive Fax.. it should come thru.

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I need fax confirmation sheets printed when I fax from my HP Office Jet 8500. How do I get them to print?


on the printer itself --> press the setup button--> use the arrow keys on the printer and move to print report option --> press ok when you select print report--> Find out fax confirmation option and press ok --> turn it on.

If you do not find the Fax confirmation option under print report then find it under Tools option.

Press setup on printer --> press arrow key on printer and finid tools --> under that try to find the fax confirmation option.

once you switch on the fax confirmation option on the printer. every time you send a fax you will receive a fax confirmation also.

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Where can i find hp office jet 8500 print heads


Try staples or home depot if they are still open otherwise you have to order it from HP or you could try the new egghead. HP's address is www.hp.com

Mar 12, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Can't get my hp office jet pro 8500 to receive or send faxes. Husband lost the instruction manual.


Follow this link to HP Customer Care: http://h10025.www1.hp.com/ewfrf/wc/pfinder?lc=en&dlc=en&cc=us&lang=en&tool=&query=OfficeJet+Pro+8500#N447

Select your OJ Pro 8500 Model (A909n - basic, A909g - wireless or A909n - premium). On the next page, Select 'manuals'. From there you can access (read online or download & safe to your hard drive) all of the manuals.

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