Question about Brother MFC 420CN All-In-One InkJet Printer

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Operating problem as described below

I recently changed all four ink cartridges following the indication that they wsere nearly empty. However, the computer screen shows that the yellow cartridge is still nearly empty, with the result that I am unable to print anything (even just a black only text) and no incoming faxes. I have again replaced the yellow ink cartridge, but with the same result.

I have acted upon a solution #1 today from goldflack that i should reinstall the printer software and then try it. But no required result.

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  • Anonymous Jun 19, 2008

    Same problem as before.

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Unplug mfc from power outlet. take all carts out and leave scanner open. wait a minute. replug to power. wait until machine demands carts. insert one after another and ANSWER display! Close cover.

NEVER change cart until mfc stopps printing (near empty is a reminder to buy new ones :-))

Posted on Jun 18, 2008

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Press the ink button on the control panel repeatedly. This will work if at least one cartridge is completely out. With the scanner unit open, then the first press of the ink button will move the cartridge carrier to line up the empty cartridge with an "empty cartridge" mark on the printer. Each subsequent press will cause the next empty cartridge to line up with the mark. Once all of the empty cartridges have been indicated, the next press of the ink button will bring the cartridges into the replacement position.

If you want to change a cartridge when none are empty, you need to enter the Epson Toolbox (with the printer in a Ready state - scanner unit closed, etc). Then use the software to set the printer to change the ink cartridges. When prompted by the software, open the scanner unit and follow the directions for changing the ink cartridges.

If the cartridge carrier isn't moving when you press the ink button, look for anything blocking the path of the carrier. Even small pieces of paper could stop the mechanism. Use a flashlight to check the corners. (You may want to unplug the printer and try moving the cartridge carrier by hand to check below it.) Some models have the cartridge carrier run on a plastic strip that can come out of the guide on the back. Move the strip back and up and down until it is repositioned.

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My Brother MFC-685CW Printer Wireless doesn't recognise a new colour cartridge despite having cleaned the printer head. It also is not recognised by the PC despite reloading it. Help!! Troubleshooter...


If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:
  1. Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.

    1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges. Follow Steps 2a through 2f.


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  2. To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:

    2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.

    ink_replace03.gif

    2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.



    ink_replace04.gif

    2c. The LCD may then display:

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    2d. After all the correct selections are made, the machine will then enter a cleaning cycle.


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    2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE after reinstalling new genuine Brother ink cartridges, your machine may require service.
If your computer is not recognizing the printer you should uninstall and reload the drivers. You might consider downloading a new driver for your operating system from this site:

http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_list.html?reg=us&c=us&lang=en&prod=mfc685cw_us_as&Cat=112

I recommend bookmarking thihs site for future reference.

I hope this is helpful. :)

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1 Answer

Need to change ink catrege help


Using the printer's control panel In some circumstances, you may need to replace an ink cartridge before it is empty.
If the fonth.gif ink out light is flashing or is on, replace the empty ink cartridge as described in Replacing an Empty Ink Cartridge.
To replace an ink cartridge before the fonth.gif ink out light flashes or the Status Monitor notifies you that the cartridge is empty, follow the instructions in this section.
r_caut.gif Caution: r_space.gif Do not remove the cartridge from the printer until you are ready to replace it with the other one.
r_1.gif Make sure that the printer is on. The fontp.gif power light should be on, but not flashing.
r_2.gif Lower the output tray, then open the printer cover.
r_3.gif Press the fonth.gif ink button. The print head will move to the ink cartridge replacement position, and the fontp.gif power light will begin to flash.
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Message no cartridge when installing new cartridge. I have installed new ink cartridges but the printer keeps coming up with the message 'No Cartridge' Reinstall the cartridge. I have done this three or...





Hello ,

Start by opening your ink cover and read the LCD screen; this will alert you as to which ink cartridge is not being recognized; make sure the cartridge that it is telling you is empty has been changed.

If the unit is still not recognizing the cartridge you have changed, follow the steps below.

  1. Unplug the power cord for the printer unit.
  2. Open the ink cartridge cover and remove all ink cartridges.
  3. Close the ink cartridge cover.
  4. Plug the power cord back in.
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Thank you,

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1 Answer

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I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink or toner cartridge?
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If you are using a refilled or third party cartridges that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
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See the following URL for diagrams: http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002072/Mini3_Mfc_Base_UsaEngUsr_B.pdf

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have a look at this page for instructions on how to reset the counter after the waste ink pads have been cleaned or replaced.
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