Question about Gateway MX6920 Notebook

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Gateway M6319 Notebook PC

I have just purchased your Gateway M6319 Notebook and have not been able to get on line. I have AT&T DSL on my home computer and have talked with them about this. They checked the modem and it is functioning. they then helped me get to the "network Sharing" and determined that DSL capabilities are NOT on my brand new Laptop, yet, right on the box AND on the laptop itself it says that it has DSL loaded.
Can you please, please help me.
Thanks
Ronald and Jennie Santonastasi

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  • Kim Parker
    Kim Parker May 11, 2010

    Ronald. I'm sorry you are having such a problem. Let's review some basic information and assumptions in order to make it work.



    1. You are using a DSL (Digital Subscriber Line) box (sometimes called a DSL router) from AT&T...right? Did you connect it yourself or did the phone company connect it?



    2. You are using the cables that were provided with the DSL box. The cable coming from the AT&T box goes to the phone line AND another goes to your computer? Other cables may not be appropriate. The wire that comes from the street (or underground) that is provided by the telephone company now needs to be "split". The splitter box is usually a larger box (larger than the old "telephone connector" box) on the wall that has one "line" input and both "telephone" and "computer" outputs. If you plug into the wrong one then the DSL won't work.



    3. the cable coming from the "computer" side of the "splitter" is connected only to the DSL router.



    4. the cable coming from the DSL router is connected with an 8 wire cable to the "Ethernet" (not the modem port ) port on your computer.



    4. You have installed the network portion of your operating system. Assume that this is what AT&T helped you with.



  • Ryan Croussore
    Ryan Croussore May 11, 2010

    captrjs



    are you connecint to a wireless network using your new laptop, or are you plugged directly into your AT&T DSL using a network cable, also are any other computers using the same internet connection? If not can you test the internet connection using another laptop or desktop? Also, please try another network cable if you have one available.

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All you should do is Uninstall All the Network & Internet Settings and Reinstall them and then retry, if it helps then nice, else, contact your Laptop Vendor and he'll do this for you.

Posted on Jul 02, 2008

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