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Keep getting message saying my roxio file um.msi is missing ....wtf

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  • Susan Young-Hilberer Nov 14, 2010

    sure, but when i try to uninstall it tells me that i can not uninstall until another roxio finishes installing.....this is killing me..........

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I believe this is the Roxio easy CD/DVD creator for Dell? If yes then please uninstall and re-install it

Posted on Nov 13, 2010

  • eagle338
    eagle338 Nov 14, 2010

    Well in that case we can try cleaning the registry. Start->Run-> Type in regedit into the box, and hit enter. Then press CTRL+F and type in Roxio into the search box. Delete what it finds and then press F3 to move on to the next one. Repeat the deleting process until you see the message "finished searching through the registry". Then delete the files in C program files, roxio and try installing it again

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It show windows name roxio update manager when I press browse it ask file name : UM.MSI and file type : Istallation Package


If you have the Roxio disk , insert the disk in the cd-dvd drive -point the browse location to the drive letter for your cd-dvd drive and click OK.....it should update the msi source packages and correct the issue. I assume this is requesting the original source packages and location. Possibly due to some corrupt or missing files. Will need more details on the message. If that does not work you may need to uninstall and re-install roxio. If it came pre-installed on your pc go to the manufacturer web site and update or download and install roxio from there. Hope this helps....

May 11, 2011 | Computers & Internet

1 Answer

Roxio update manager cannot find Um.msi


I found this...may be helpful...

Usually, a "UM.MSI" error means that the update manager may have become corrupted and needs to be reinstalled

To resolve :

> Permanently remove the Sonic Update Manager. This will not affect the performance of any Sonic/Roxio software currently installed on the system.


> Reinstall the application.if any errors while installing then install the fix.


> This may be caused by removing certain non-Sonic/Roxio applications that share file resources with our Sonic/Roxio software. To fix, you will need to replace these files with this fix utility: http://tools.roxio.com/support/dell/isum_hotfix.exe


> Be sure all Sonic and Roxio applications are shut down before launching this utility. This hotfix requires a reboot. No reinstallation of the software is necessary.

Apr 19, 2009 | Dell Dimension 9150 (DIM915MIN) PC Desktop

1 Answer

Sonic up date package um msi


This is an issue with the sonic Update Manager.U can click on this link to download the patch for the same issue : http://tools.roxio.com/support/dell/isum_hotfix.exe
Also refer to dell support site to know more about this : http://support.dell.com/support/topics/global.aspx/support/dsn/en/document?c=us&docid=098D85DDBAC783B2E0401E0A55175844&l=en&s=gen#3

Mar 17, 2009 | Dell Computers & Internet

1 Answer

The Certificate File is missing or Corrupted.


U have error in or installation or ur software hsd missing their some file.First u wninstalled ur previous version then installed newly

Mar 08, 2009 | Roxio Easy CD & DVD Burning

2 Answers

Certificate File is missing in roxio


Just search your computer for any file hidden or not that starts with sarlicense9

I found a sarlicense9.dat, deleted it and now have no more issues.

I hope this helps.

-- Don Cote

Jan 10, 2009 | Computers & Internet

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