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Agitator does not move clothes, even on heavy duty cycle.

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More than likely the little plastic tabs that engage the agitator are broken off. This is a common problem on these machines. It sould only cost about $10.00 in parts and a service call to get these replaced. I would have the repair tech look at the coupling to the motor as well since these also wear out about the same time frame as the tabs and it could save you a service call, the coupling is not expensive either. If you want to do this youself all you have to do is remove the agitator and replace the tabs, this is not a big job

Posted on Nov 14, 2010

  • Dcramer531
    Dcramer531 Nov 14, 2010

    .Remove the agitator center cap by either pulling straight up or gently placing a flat blade screwdriver into a slot located in the cap.
    2.If the agitator is equipped with an inner cap with a handle, remove this as well by pulling straight up.
    3.Remove the center bolt of the agitator. You will have either a 7/16" hex bolt or a recessed square plastic nut. If you have the square recessed type, use a 3/8" to ½" ratchet adapter to remove.
    4.Remove the agitator by grasping the bottom flange and carefully pulling straight up. Try to keep all the parts assembled while doing this, so do not pull too hard. This will make this repair much easier.
    5.Place your hand over the top of the agitator and separate the upper portion of the agitator from the lower portion and turn the top half over in your hand. The agitator dog assembly will come out in your hand.
    6.With the agitator dog assembly in your hand, lay the rest of the agitator aside. Pay careful attention to how the dogs are installed. Remove the worn dogs and reinstall new ones. It's that simple.
    7.With all the dogs replaced and the assembly still in your hand, place the upper part of the agitator over the top of it, upside down, ensuring the inner assembly tabs align correctly.
    8.Now keep your hand over the agitator top to hold all the pieces together and turn the entire assembly over (upright position).
    9.Carefully align and reinsert the upper portion of the agitator to the lower portion. Again, making sure the two pieces align correctly.
    10.Place the entire agitator assembly back on the gearcase shaft and reinstall center nut. NOTE: DO NOT over tighten the nut, or the agitator will not spin correctly. Just make the nut snug. Reinstall center cap and inner cap (if equipped).

    These instructions should give you the basics on how to perform this repair. Since there are various agitator types in use by Whirlpool and Kenmore, assembly can vary.

    .

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