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Hi i have got a Dyson dco4 it switches on but the roller doesn't go round. I have checked the belt which has gone so I have no idea what else it could be please could you tell me what else it could be

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If the belt is gone, then you need a new belt. Otherwise, ensure floor select switch is set to ON.

If you don't have a user's manual, you can use the below site to get one free.
http://media.dyson.com/downloads/au/floorcare/manuals/dc04_opmanual_au.pdf

For additional help, see:
http://www.dyson.com.au/support/help.asp?product=DC04-SP-ABS&article=2

Posted on Nov 13, 2010

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1 Answer

Dyson repair manual


Hi, it's Jeremy from Crucial Vacuum.

In the link below you will find the user manual for your Dyson DC04:
http://www.manualslib.com/manual/534385/Dyson-Dc04.html

Here a few repair tips to make fixing vacuum easier. Your Dyson brush-roll is connected to the motor by two different sized geared belts. Over time, the belt's gears wear down and stretch out losing the grooves and tension that turn the roller. Another reason why your brush is not spinning could be there is debris stuck on the roller and/or bearings. You can either use a can of compressed air to remove the debris or simply remove it with your hand.

You can purchase direct your replacement Dyson Parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/dyson.html

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Jul 28, 2014 | Dyson Vacuums

1 Answer

How do I reset my dyson dc25


You may need a new belt if the brush bar motor is working properly. It could be the switch or brush bar motor if the motor does not run .

Jul 06, 2014 | Dyson DC25 All Floors Bagless Upright...

1 Answer

Hi,dyson dc25 overdrive,my brusher's wont go round,i have cleaned the brusher's and filter,loads of suction.the belt is intact and the roller move's feely by hand,could it be the switch


Hi Stephen,

I'm sorry to hear you've had difficulty with your DC25 Overdrive. If the brush bar won't rotate, and you've already checked the cleaner head is free of obstructions, it's likely it just needs resetting.

You might like to take a look at the video below to make sure everything is correct with the machine. Once you've done this, if you turn the machine on, recline it into the vacuuming position, then press the silver brush control switch twice, this should reset the brush bar.

If you'd like any further assistance or advice, please give our Helpline a call on 0800 298 0298. Just to let you know, calls are free from UK landlines, and the Helpline is available from 7am-10pm, 7 days a week.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Aug 01, 2012 | Vacuums

2 Answers

Dyson dc14 brush bar is not turning at all. Everything else seems to be fine. I just replaced the brush bar but still no movement. What else could it be?


Hi there,

I'm sorry to hear you're having difficulty with your DC14 Animal. If the brushbar doesn't rotate, please check you have the brush control set to 'Carpets', not 'Hard floors'. The brushbar will not rotate when the machine is standing upright, so please recline it into the vacuuming position before testing it.
If this doesn't resolve the issue, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can provide further assistance.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 24, 2012 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Dyson DC17 making loud noise


Hi Liz,

I'm sorry to hear that you're concerned about the noise your DC17 is making. It will be difficult for us to help without hearing the noise, so it's probably best if you get in touch with us directly. One of our Helpline experts will be able to determine the cause of the issue, and will be able to recommend the best course of action.

You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Oct 27, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

I have the new DC28 with no belts, etc. When I vacuum using the medium pile, then switch to bare floor, the roller brush will not reingage when I swith back to medium pile. What do I do?


Hi there,

Sorry to hear you're having difficulties with your DC28. It's a good idea to check nothing is blocking the cleaner head or obstructing the brushbar - the easiest way to do this is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=1241&product=DC28-ANIMAL


If you've followed these steps, but are still concerned that the cleaner doesn't seem to be working as it should, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Aug 20, 2011 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

My dyson dco4 has gone loust power and wont switch back on???


How long have you had it? Most of them carry a 5-year warranty! Does yours fall in this category?

Feb 10, 2010 | Vacuums

1 Answer

Dyson Upright Vacuum Cleaner (Poss DC04- its green, if that helps?!?)


Hi.

Check brush roller is spinning & that belt has not snapped.
Check behind brush roller for blockages, Check clear pipe for rips or splits.
Check clear pipe for blockages.

http://dysonmanuals.llc.nu/

Chris.

Dec 20, 2007 | Dyson DCO7 Animal Bagless Upright Cyclonic...

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