Question about HP Deskjet 6980 InkJet Photo Printer

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HP DeskJet 6980

Message says top is open when it is securely closed

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  • Anonymous Dec 15, 2008

    printer says cover is open. It isn't.

  • niarama Jan 06, 2009

    My problem is DOOR OPEN but the top door is totally close.

  • Anonymous Feb 18, 2009

    the printer will not print because it states that the cover is open, it is not pushed down on the right corner still will not work.

  • Anonymous Mar 05, 2009

    I have the same problem, error says cover is open when it is not. I tried pushing down the top right, I heard no click.

  • msturman Mar 22, 2009

    That didn't work. I'll take any and all solutions.

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Perfect!! it worked!

Posted on Jul 18, 2009

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Sometimes the top does not "click" into place in the top right hand corner. Give this a firm push down and you may hear a click, I had this problem a few times and this solved it.

Posted on Sep 05, 2008

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1 Answer

The door does not close on the right side on my deskjet 6980


On the HP 6980 et al printers the right side of the lid does not completely close. The reason is a design flaw. If you pull the bottom of the right side cover out no more than 3/8" to release the clips and then lift it up you will reveal the lid gears and lid closed switch pawl. The area where the switch pawl contacts the lid gear needs generous lubrication. If that fails then removing the sharp edges of the contacting areas will be required and then the lubrication.

Jan 26, 2011 | HP Deskjet 6980 InkJet Photo Printer

1 Answer

Door open notation, but everything seems closed


I have had a similar problem with my 5100 (same kind of design) the only way I have gotten past this is to open the cover and close it harder. Sometimes you have to do it hard a few times.

Jan 20, 2011 | HP Deskjet 6980 InkJet Photo Printer

1 Answer

After changing cartridges in deskjet 6980, door does not securely close on the right hand side, so therefore it will not print..what could be the problem? have checked everything,nothing binding it.


This isn't technical at all, but I find I need to just give the top upper right hand side of the door a firm shot with the heel of my hand and that sets it back into place where it will print again.

Good luck.

Jul 18, 2009 | HP Deskjet 6980 InkJet Photo Printer

2 Answers

I need to change the cartridge on my HP deskjet 6980. I don't remember how.


Here is a step-by-step tutorial on how to change the cartridges:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00569593&lc=en&dlc=en&cc=us&lang=en&product=467982

Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Mar 14, 2009 | HP Deskjet 6980 InkJet Printer

2 Answers

I have an HP deskjet 6980. I have had it for over a year but a couple days ago I changed the black ink cartrigde and an orange light stayed on while a message read that the door was open. This printer...


Here is the solution. Sorry the expert above was vague. (Sorry mate but it is hard to believe you are an expert when you can't write properly or spell even close. Good luck in the future if you work hard and improve your skills)

Below is the solution provided by HP it works.
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c01065334&dlc=en&product=467982

Following below is the thread from a forum that used the above solution and their results. All worked with step 2 from above once it was verified that there is no paper jam.

Also don't waste your time with HP support. They know nothing of their own tech bulletin.

ref: HP Deskjet 6980 series, 6XXX series, Door open error

Oct 03, 2008 | HP Office Equipment & Supplies

1 Answer

Message says top is open when it is securely closed


its seems there is a mechanical problem with your printer send it for servicing

May 11, 2008 | HP Deskjet 6980 InkJet Photo Printer

1 Answer

HP Deskjet 6980


start with a fresh set of US based drivers, and follow those instructions. get em here

Mar 09, 2008 | HP Deskjet 6980 InkJet Photo Printer

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