Question about HP LaserJet 2500 Printer

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Hp laserjet2500 carousel won't rotate to move/replace catridges. yellow cartridge light constantly flashing Most grateful forl for any ideas Phil

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Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.Post / thumbs / testimonial are welcome!

Posted on Nov 13, 2010

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1 Answer

Toner yellow, magenta and black lights are flashing. cannot put in magenta toner as the "arrow" positions are not at the right places.


This sounds like the carousel in the printer has gone out of alignment. This is usually caused by using old generic toner cartridges. ( the roller on the toner cartridge seizes and causes carousel to go out of alignment. )
There are other easy fix instructions on here to realign the carousel.

Jul 17, 2011 | HP LaserJet 2550L Printer

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I have a Konica Minolta Magicolor 1650en. When replacing color toner, I managed to install magenta and yellow, following menu prompts, but when I try to install Cyan, the cartridge doesn't...


I had a similar problem in that after changing one of the cartridges (I bought a whole set), the message "cannot rotate cartridge" appeared. I tried pressing the cartridge in more firmly and may have caused the carousel to rotate a little in the process. I cycled the power which seemed to clear the error message and allowed me to select the next cartridge to change, but upon opening the door to change it, was unable to remove the old one as it was positioned a little too high. I eventually cleared the problem by manually rotating the carousel by pressing in and holding the carousel release (see arrow) mmgazette.jpgwhile rotating the carousel downward slightly, to line the cartridge up as it appears in this picture. Then powered it back up and was able to do the normal cartridge replacement procedure for the remaining cartridges without further error messages.

Jun 11, 2011 | Computers & Internet

1 Answer

2550L carousel won' t rotate when I push the button. Need to get the cartridges out to put in a newer one that I bought.


This is usually caused by generic toner cartridges. The only way to turn the carousel is to take the top cover off and then manipulate the solenoide on the top right hand side of the printer. This allows the carousel to turn to where you want it.

Jun 09, 2011 | HP LaserJet 2550L Printer

1 Answer

The screen says incorrect yelo and the cartridges will not rotate.


What is the brand of the yellow cartridge?
By the by, are you able to take the yellow out or is it stuck in the carousel?

Oct 15, 2010 | HP LaserJet 2840 All-In-One Printer

1 Answer

We have a laserjet 2840. When I added the new black toner cartridge and it was cycling the machine stopped in cleaning mode and now it seems like the catridges are jammed. It just says incorrect yellow but...


there is. Its actually simple but difficult to explain. I try my best.
1. open the top cover
2.you will see the two plastic hinges that hold the top cover.
3. look at the right one, you will see that it gets inside the unit, just below that plastic hinge (inside) there is a white or gray plastic part with an square hole (in rare cases might be black)
4. Introduce a thing object (an open paper clip its perfect) DO NOT FORCE THAT PART TOO MUCH AS IT CAN BREAK

This steps will unlock the carousel and will move free. You can manually rotate it and take everything out. Finally take the clip out and the carousel will lock again. Try to insert the toner as you normaly do.

Sep 01, 2010 | HP LaserJet 2840 All-In-One Printer

2 Answers

Hp lj 2500 flashing yellow light


The yellow-print-cartridge
light is blinking, and the
printer stops printing.
 The print cartridge is
empty or missing.
 The printer cannot
detect the print
cartridge correctly.
1. Reinsert or replace the print cartridge.
2. If the print-cartridge light is still blinking but the
Attention light is not on, turn the printer off and
then back on.
3. If the problem persists, repeat the above steps
with yellow print cartridges until the error is
resolved.
4. If the problem persists, replace the printcartridge
E-label reader, which is located on the
pressure assembly of the print-cartridge
carousel.

Jan 09, 2009 | HP LaserJet 2500L Printer

1 Answer

Replaced toner but keeps saying replace supply using black only


This happens occasionally with after-market (refurbished) cartridges. Sometimes the people rebuilding the cartridges forget to replace the microchip on the cartridge that resets the copy counter. Most reputable re-manufacturers will send you a replacement cartridge if this happens.

It could also be a carousel alignment or sensor issue inside the printer - if this is the case you will have to call HP for service.

Whatever you do, make sure you do not try to manually rotate the carousel to change out the different cartridges - each time you want to change a specific color, close up the printer first and then press the carousel rotate button that's directly under the ready light, keep pressing until the display says that it's rotating to the color you want, then open and change that color, repeat for each additional color.

Oct 13, 2008 | HP LaserJet 2840 Printer

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HP DESKJET 1280


I have the same problem. Yellow light now constant and will not print at all.

Oct 11, 2008 | HP DeskJet 1280 InkJet Printer

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Black replacement cartridge


This is an easy one, you do the black the same as each color cartridge. All four cartridges sit on a carousel that rotates.

Just keep pressing the button that's directly underneath the ready light until it says "rotating to black". After the machine stops rotating, open up the cover and put the black cartridge in.

Apr 03, 2008 | HP LaserJet 2840 Printer

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Fatal Error 17H - toner cartridges will not advance


Open the front door and remove the toner bottle.

Look near the colour toner carts and you will see a small round hole. Jam a screwdriver in that hole and the carousel will rotate freely. Move the carousel round and remove each toner one at a time.

Oct 10, 2007 | Konica Minolta magicolor 2300DL Laser...

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