Question about Jenn-Air JSD2789GEB Side by Side Refrigerator

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Freezer seems fine, but refrig side is not cooling well.

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  • Jenn-Air Master
  • 43,501 Answers

Hi,


Check out these tips...they can help you figure out whats going wrong with your refrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling
http://www.fixya.com/support/r3662945-refrigerator_not_cooling_or_fridge_not

How to Defrost Refrigerator Defrost Timer Problem
http://www.fixya.com/support/r3771673-defrost_refrigerator_defrost_timer


Water Running in efrigerator from Freezer
http://www.fixya.com/support/r3780310-water_running_in_refrigerator_from

heatman101

Posted on Nov 14, 2010

6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: JennAir #JCD2389GES not cooling refrig at all.

I believe I solved my own problem. First, I defrosted the coils on the freezer side. This is done by turning off power to the refrigerator and using a hair drier to defronst. This takes about 20 minutes. To open the panels, unscrew the top two hex head screws just slightly. Then unscrew the next lower two hex head screws all the way and remove two panels revealing the frosted coils and the fan. It is easy to unscrew these using a screwdriver-type wrench. As the defrosting takes only a short time, I did not have to throw away any food. We have this same refrigerator in two houses, main house and vacation house, and I have used this method a couple of times on each refrigerator. The problem arises when, in warm weather, someone leaves the door open. One time it happened because a cardboard case of 12 oz sodas was preventing the door from shutting all the way. For that particular box, which is used in CocaCola products, you have to put the back of the box over the top of the shelf ridge; otherwise the box protrudes a bit too much in the front.

The above method did not work completely the last time I tried it. There was a warm spot in the middle of the rifrigerator side while the freezer side worked okay. To fix this new problem, after checking all coolness settings, I removed the assembly in the top of the refrigerator side--the control temperature control unit. The temperature control assmembly is mechanical and consists of just two levers that control the flow of air from a vent in the upper left corner of the refrigerator side. (My unit has the freezer on the right hand side.) The levers (for refrigerator temperature and freezer temperature) just open and close the vent. Another vent on the left middle of the refrigerator side controls flow to the middle. I had already opened this. When I loosened the temperature control assembly (four hex-head screws and two Phillips-head screws), I discovered that a piece of styrofoam had lodged in the air passageway between the freezer section and the refrigerator section. I removed this.

Unfortunately, I inadvertently broke off a plastic tab holding the canopy that covers the temperature control assembly. This caused me to do a lot of swearing. Nevertheless, I overcame the problem by purchasing a small shelf support that screws into the rear panel of the refrigerator. These are available on-line or from an appliance store. To avoid breaking off the tab, gently pull the canopy forward to allow the tabs on each (rear) side to be disengaged through two rectangular holes in the canopy. Gently work the tabs through these two holes.

After working on the canopy for awhile, I was afraid that the freezer coils may have gathered some ice. If so, I would have to re-defrost these. All was okay though.

One more thing: be sure that there is room for air to flow near the top shelf of the refrigerator. Stacking up too many things on that shelf deflects the airflow. When trying to get the refrigerator side working correctly, I removed everything from this top shelf. Cooling was perfect, so I added a few items to the top shelf, and everything continued to work just right.

Yet another thing: I figured out that the noise I had noticed came from the filter bottle that had outlived its usefulness. Rather than buy another filter bottle, I just ordered two dummy filters. I have given up on the actual filters because they cost $50 apiece and last for about four months. I can't taste the difference either in Los Gatos California, or Tahoe City, California. Of course, I had thrown away the dummy filters for my two refrigerators, but I was glad to see that these can be ordered on-line.

Posted on Oct 15, 2008

  • 1 Answer

SOURCE: I have a Maytag MSD2758GEW side-by-side-

Here's some good information

Posted on Mar 21, 2009

  • 22 Answers

SOURCE: Refrig not cooling Freezer has frost build up on coils

Frost on the coils won't allow air to pass to the fresh food section, thus resulting in insufficient cooling. To eliminate this problem, you will have to get a new adaptive defrost timer ( small board ), and a defrost heater assembly.

Posted on May 04, 2009

MNTECH
  • 1543 Answers

SOURCE: freezer cold /refrigator warm

When the compressor is running, if the fan by the compressor and the fan inside the freezer are both running, and there is no frost on the back wall of the freezer (if there was frost would indicate a defrost issue) then check the air dampener. It is located at the very top left back side of the fresh food section. If it is not opening up, no air will flow from the freezer compartment (where all the cooling takes place) into the refrigerator section.

Posted on Jul 04, 2009

  • 1 Answer

SOURCE: Fridge not cooling...freezer works fine.?

Have you checked the damper at the top left hand side, could be frozen - take it off thaw it out and replace. The freezing could have damaged the unit though.

Posted on Jul 23, 2009

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sounds like you have a defrosting iss\ue here, ther is aduct on the left sideof refig wall perhaps 3/4 the way down usually behind one of the crispers its frozen over with ice not allpwing fresh food air to properly circulate, l;ook to the bottom of your freezer on the back wall is there ice on the panel?? if so your not deforsting properly there satech sheet underthe kickplate showing basic wiring and trouble shoooting guide as well

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