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My HP Color Laser Jet CM1015 MFP started printing all my blue color with a drop down shadow

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Hi,

There could be several reasons for this. Try the below steps one after another to check if this fixes the issue.

Step 1
The moisture content of the paper might be uneven, or the paper might have moist spots on its surface as a result of environmental humidity. Store the paper in a moisture-proof container. Try removing the top few sheets of paper from the paper tray or use paper from a different source (such as another ****), or try a different brand of paper.

The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper.

Step 2
Run the MPF cleaning utility from HP ToolboxFX
Cleaning of the Toner as well.

Step 3
Replace the Cyan(blue) toner as it may be low on ink


Thank you for contacting FixYa


* Please rate this solution with Thumbs up and comment to help us improve providing support

Posted on Nov 13, 2010

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