Question about Rheem EcoSense by 4.2 GPM Tankless Water Heater LP Gas
Water in hose coming from gas valve caused unit to shut down how do I get water out
Posted on Apr 21, 2013
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Posted on Jan 02, 2017
the system was not sized properly, you need to have a 3/4 gas line to the unit for the volume of gas it needs, the tankless water heaters need to have every bit of gas that is says, it sounds like who ever installed di not make sure you had enough gas comming in the house, you might have to either have a new meter installed or run the gas lind directly from the meter to the water heater and cap off the gas line thats there
Posted on May 29, 2009
I had the same code 11 with my Richmond tankless hot water heater.
The problem was with exhaust gasses getting sucked back into the intake tube. This robbed the combustion chamber of oxygen causing it to shut down. A simple adjustment to make sure those gasses could not mix at the intake/exhaust port fixed it.
Posted on Oct 25, 2009
I just had the same problem and I fixed it in about an hour or 2.
First shut off the gas,water and power(unplug it)
Take off the cover
There are about 20 screws above the electrical circuit board.
You have to remove all of those screws to remove plate that is covering the burner assembly.
The burner assembly has these 3 pins that look like number 7's
these are covered with build up and gas can't flow right.
That's why you get the c211 error not enough gas.
Take a wire brush and gently remove any build up,
I also cleaned the thermocoupler which is next to the burners.
It looks like a metal pin with a couple of wires coming out of it this was also very dirty.
I took a can of air and basically freshened it up
It works perfect now.
Email me with any Q's at Mario@myredr.com
All that you need is a long phillips screw drive and a drill because its about 25 screws
The burner assembly has 2 screws all the in back underneath the assembly once you remove those 2 the assembly comes out . You don't have to disconnect any wires.
Posted on Oct 29, 2009
Contact Paloma/Rheem customer (800-432-8373) support; tell them the code you are displaying. Rheem will send you instructions via email if you feel you can perform this operation yourself. Or they will recommend a professional in your area to help you.
Posted on Nov 26, 2009
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