Question about HP Photosmart 2575 All-In-One Printer, Scanner, Copier

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When I start scan, the message says refer to device documentation? This has been since I got my new Gateway computer, it used to work fine on my old one.

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Try using the HP Scan Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.Post / thumbs / testimonial are welcome!

Posted on Nov 13, 2010

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2 Answers

Can't scan- Refer to device documentation to


Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

May 19, 2010 | HP OfficeJet 6310 All-in-One Printer...

1 Answer

Will not Scan. Gets message..


Is it installed in windows as a scanner? Dont use scan button on machine try using scanners or document imaging software that needs to be in place on your computer, ie Document imaging in office or scanners and camera in windows, one sends scan signal from the PC, can use the scan button on scanner only when configued to do such. Scanner has software as does the printer both can found at HP web

Nov 07, 2009 | HP Photosmart 3210 Printer

1 Answer

Cannot use scan...when I put a document in the tray and press "start scan" it says " no scan options" and "refer to device documentation" what to do?


You need to have it connected to a computer with the scan software running. The scan options are in the computer. It tells what type of document to scan, how to save it, JPG, PDF, etc. and where to send the scanned image.

Oct 09, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Scanner not working


Hi Jkey !

As per the information you have provided, I understand that you are receiving an error "No scan option refer to the documentation" on the printer, when you try to print from the front panel of the printer (I mean from the printer's side).

However, plz provide me the proper error message so that I can assist you in the best possible way. If you are unable to scan from the printer's side, then try to scan from the computer and check if it is working or not. It should work when you try to scan from the computer, if not there may be a communication issue between the two devices.

To check the communication perform the below steps:

IF the printer is connected via USB cable, then perform below steps:
Useful scripts For Windows XP:


To isolate the issue I suggest you to try scanning from the Windows Image acquisition(WIA) wizard on the computer.

Follow the below steps to Scan using WIA
1.Verify that the all-in-one product power is turned on and the printer cable is properly connected.

2.Click Start then Click All Programs then Click Accessories then Click Scanner and Camera Wizard.

3.Follow the Scanner and Camera Wizard instructions to scan images to the computer.

If you are able to scan fine using the above steps, please write back to me along with the exact error message.

With Regards
Mike.

Jun 27, 2009 | HP Photosmart 2575 All-In-One Printer,...

2 Answers

Unable to scan 0n my HP3110 photosmart since changing to vista


Download Vista drivers for your HP scanner and install the same.

Apr 02, 2009 | Office Equipment & Supplies

2 Answers

Scanning


same problem, they probably didnt even put in the proper hardware to make thing even work

Oct 18, 2008 | HP OfficeJet J4580 All-In-One Laser...

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