Question about Washing Machines
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Posted on Jan 02, 2017
We had the OE message come up and did the above procedures...that didn't fix it. I removed the dual pump modules (they come off in one piece...one is the recirculating pump, the other is the drain pump). Turns out, the drain pump impeller design sucks. Even though it turned when I put power to the pump, that doesn't mean your pump isn't bad. Once it is under load pumping water, the impeller can slip where the pin connects to it from the motor. We replaced the motor for $60 and that fixed the problem. Our unit is at least three years old and we have a family of four, so it does get used quite often. Nobody told us about the filter at the bottom of the unit and I figure if we knew this ahead of time, we probably could have avoided the impeller issue...but it is still a sub-par designed motor/impeller. The new one I ordered looks like an updated design so I don't see this happening again. It is quite easy to remove and replace the pump, btw.
Posted on Feb 21, 2010
It appears your timer/main controller/CCU has failed in this instance.
For replacement parts - head on over to PartSelect.com or RepairClinic.com and enter in your full model number for a full parts listing.
I recommend both sites because ...
FixYa has no affiliation with either site - I have been using and recommending them for years - trouble free.
PartSelect has a great schematic database for locating the part on your unit and great "testimonials" for each part that often times includes HOW-TO information.
RepairClinic has pictures of each part they sell and also a great how-to and troubleshooting for basic repairs.
If your unit has never been serviced - there should still be an original service manual enclosed in plastic taped to the inside of the shell.
In the service manual are Error codes, maintenance procedures, and troubleshooting steps you can follow.
Anything too complicated or beyond your scope should be handled by a professional.
If you think you want to tackle the repair - and have gotten stuck on a step - reply to your question and I will be glad to help you out.
Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question
Posted on Sep 15, 2010
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