Question about HP Photosmart D7560 InkJet Printer

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I have an HP Photosmart D7560 printer. It worked fine until it was left with no cartridges in it for a few weeks. Put in 5 new cartridges and it would only print black. Tried various head cleaning and flushing methods, got it to print yellow for a while. Bought a new printhead and it still only prints black, not sure if it's photo black or regular black.

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You may need to clean them manually. Take out each cartridge, clean its electronic panel with tissue soaked in a bit of methylated spirit. Also clean the area of contact in the carriage for each cartridge.
If patiently and carefully done all the colours will begin to print; so long as they are still flowing at the nozzle (not dried at the nozzle). To check if they are not dried at the nozzles, apply folded tissue to each cartridge nozzle and press gently, upon removing it, it should come out well/stained with the respective colour. If not you should place in a saucer or plate with a bit of water. Leave for about ten minutes. Then apply the folded tissue again. Ink should blot it well now. If not it means your ink is dried out and you may need to replace that cartridge.

Good luck and God bless!

Posted on Nov 13, 2010

  • mchevalier Nov 14, 2010

    I took out the cartridges and cleaned the contacts with something made for electrical stuff and that did no good. What finally worked: I took out the cartridges and head, pressed one cartridge at a time into the head and blew into the vent hole in the cartridge until ink came out of the print head. Now it works!

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1 Answer

Error code 0xc19a0022


Its Ink System Failure error message...
The ink system can fail if the cartridges in the printer are installed incorrectly, if the ink in the cartridge is low or out, or if the cartridges are damaged or not correctly vented.

If you need any technical help on printer then you can reach at http://www.vtechsquad.com/

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Hi
  • Try disconnecting the USB cable but don't turn off the printer.
  • Access and remove the cartridges by opening the cover.
  • Cover it back and wait for the insert ink cartridges message to display.
  • Disconnect the printer from power completely by unplugging power cord from supply[socket].Wait a few minutes[2-3]
  • Reconnect the power cord and then press power button if it doesn't automatically power on.
  • Open the cover and re-insert the ink cartridges.
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Reconnect the USB cable now and try printing.

Hope it helps.Thanks!
Ken

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1 Answer

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Solution 1: reset the printer:

1. Switch on the unit.
2. Open printer and remove all cartridge.
3. Unplug the power cord from the printer.
4. Unplug the cable from the wall outlet
5. Wait 30 seconds.
6. Plug the power cord back into the printer.
7. Plug the power cable directly to the wall outlet.
8. Open the top cover and reinsert the cartridges.
9. Turn the unit on.
10. Print a document to test



Solution 2: If the previous solutions did not work, check and clean the printhead:

  • Step one: Remove the printhead:
1. Press the Power button to turn on the product.
2. Open the cartridge access door.
3. Remove each cartridge.
4. Lift the latch handle on the carriage until it stops.
5. Lift the printhead straight up to remove it.

  • Step two: Clean the printhead
1 - Plastic ramp on the side of the ink nozzles
2 - The edge between the ink nozzles and the electrical contacts
3 - The electrical contacts
CAUTION: Do not touch the ink nozzles. Use only cleaning materials to touch the electrical contact areas.


  • Step three: Reinstall the printhead
1. Raise the latch handle, and then reinsert the printhead.
2. Carefully lower the latch handle before reinserting the cartridges. The latch must remain down to install the cartridges correctly.
3. Slide the cartridges into their appropriate slots until they snap firmly into place in the slot.
4. Close the cartridge access door.

Hope this helps

Please rate this solution, thanks!

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1 Answer

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I am having the SAME problem!! The cyan color for some reason!!! All of these are BRAND new HP ink cartridges!! Have you figured out how to fix this??

Feb 21, 2011 | HP Photosmart D7560 InkJet Printer

1 Answer

Error code 0xc19a0023


I went crazy trying to fix my HP D7560, days and days of print ink failure, unable to align cartridges, until to clean print heads. My symptom is that the black ink started to print only in a light gray. I tried everything from running Tools, changing to new cartridges, even buying a new print head (which was not genuine HP, they don't make them anymore, and the new print head would'n't complete in diagnostics without error). I love this printer and didn't want to part with it. So I searched for days and tried many solutions without success. Until I found this one last solution - it my last ditch effort. The solution is to get a bowl of very hot water (not boiling), remove the print head from the printer and place the print head directly in the hot water (sounds risky! but I did it). I watched as the bowl filled with black ink. The instructions said to let it sit for 5-10 minutes, but I couldnt' believe the amount of ink that poured out of the print head. So, I kept replacing the water and shaking the print head carefully in the water to loosen the trapped ink. I repeated this step (replacing water) until it was no longer producing black cloud of ink and water was fairly clear. I carefully dried the print head with a paper towel, let sit for approx 5 minutes to dry some more, shook it vigorously a few times to shake out any water, and then lastly hit it with a blast of compressed air to ensure all water droplets were gone. I put the print head back in, re-inserted the cartridges and the printer ran through diagnostics automatically - aligning cartridges and printing a test page - it was BEAUTIFUL!!!! Until I tried this, nothing worked. I'm hoping this solution will help others. Good luck.

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Error message says "Remove and check cartridge on right" Its a new cartridge I've been using for a few weeks and it has been working fine. I have removed cartridge several times and even cleaned contacts....


The electronics on the cartridge have gone bad. Sometimes cartridges short. Take the cartridge back to where you bought it (they should give you credit for any remaining ink) and buy a new cartridge.

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the insert the cartridges one by one into the printer.

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