Question about Canon PIXMA MX870 Wireless Office All-in-One InkJet Printer
Try one or more of these solutions:
Make sure that you are using the appropriate printer driver for this product.
In Windows, make sure this product is selected as the default printer.
Check the settings on the Main menu (Windows) or in the Page Setup dialog box (Macintosh). Make sure the settings are appropriate for the paper size you are using.
Run the Head Cleaning utility to clear any clogged nozzles. See "Cleaning the Print Head" in the Quick Reference Guide.
After trying one or more of these solutions, run a printer operation check to check your results. See Running a printer operation check.
Running a printer operation check
If you are unable to determine the source of the problem, performing a printer operation check can help you determine whether the problem comes from this product or the computer.
Follow these steps.
Disconnect the USB cable from your computer.
Make sure that letter-size paper is loaded in the sheet feeder.
Press the On button while also pressing the Ink button.
This product prints an operation check page that includes a nozzle check pattern.
Compare the quality of the printed test page with the sample shown below. If there are no print quality problems, this product is fine and the problem probably lies with the printer software settings, the application settings, the interface cable (be sure to use a shielded cable), or the computer itself.
If the test page does not print satisfactorily, there is a problem with this product. For example, if bands appear in the check pattern as shown below, an ink nozzle may be clogged or the print head may be misaligned. See "Cleaning the Print Head" in the Quick Reference Guide for details on cleaning the print head.
Posted on Nov 13, 2010
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Posted on Jan 02, 2017
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I have had a similar problem to this: I have had a BJC 80 for nearly 5 years and carried it around with my laptop using Win 98 and a par - par cable. It worked beautifully and successfully - so much so that when i saw a number of ink tanks going at very cheap volume prices in PC World i picked up a lot of them. Changing to an XP meant that i had to keep on using the par to par cable via a docking station but prevented my use of it with my new laptop - so when i brought it out of retirement it gave the blank printing problems yoiu described. By checking some error messages that it expected a black cartridge (which is what was installed) i found that inthe setup the software indicated it defaulted to colour cartridges. By changing this on the computer, it still printed blank pages but by changing the cartridge to colour it sprang into life when the set up asked for colour. I tried 2 other print heads which i had (3-4 years old) but still blank paper when printing to a black cartridge. I am now awaiting a new black print head carrier to see if it makes a difference. When trying with my laptop using XP and a par - usb cable it does not work at all. I have removed the sware driver for the Canon 80 and manually installed the one for the Canon 85 but no luck in printing to par - usb at this time
Nov 13, 2006 | Canon BJC 80 InkJet Printer
Jan 07, 2017 | Canon PIXMA MX870 Wireless Office...
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