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Installed HP color ink cartridge. Printing unclear. How do I solve the problem

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  • mary_faiman Nov 13, 2010

    My printer is an HP Deskjet D1430. It is about three years old. I have never had a problem before. When I installed the color cartridge I did an alignment as instructed. I printed a word document which printed clearly but when I printed an email it came out blearly.

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Did you try re-aligning the print heads after you installed the new cartridges? You might find this function in your printer's software that is already installed on the computer.
If you don't know how to do it, please let me know your printer's model & I will guide you through the process.

Posted on Nov 13, 2010

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Hello there,
Can you tell me the exact model for your printer? Is this your first time to replace the printer ink? Have you tried doing a print head cleaning already?
Let me know about the answers so that I can assist you further.
Thanks,
Lyzmorato

Posted on Nov 13, 2010

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Can I print on my hp 6122 deskjet with only a black ink cartridge? I have no color ink.


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Most of the HP printers are designed to allow printing onlywhen all cartridges are installed and
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As you have replaced the both cartridges and still the issue persists, then this is a hardware issue with the unit. Please repair your printer.

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If the clean test page shows streaked or broken colors, the printer or cartridges are not functioning properly. Note that HP cannot guarantee the quality of refilled or remanufactured cartridges. Follow the steps below to solve the problem:
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  3. Clean the cartridges. Depending on what printer you have, you can either print another clean test page or run a cleaning utility. Check your User's Guide for instructions. Try printing again.
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To solve the printing problem..


# Hold the cartridge upside down, with the bar-code label facing you and take a damp paper towel.
# Use the towel to wipe the printhead of the cartridge on the bottom (where the ink comes out). Wipe the printhead horizontally in one direction only (left to right).
# Continue doing this until it looks clean.
# Then dab the cartridge on the towel to make sure the ink is flowing.
# Next, look inside the printer and locate the carrier that holds ink cartridges. Caution: Make sure the cartridges are not installed at this point.

1. Look for a shiny piece of metal underneath the contacts at the back of the carrier.
2. Take a damp cotton swab (use water only!) and wipe along the bottom of the shiny metal piece. Note: You may need more than one swab.

# Reinstall the cartridges, making sure you snap them correctly into the printer.


Hope this help. Please Rate My Response! Thanks!

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Hello merelU. I'm afraid you may have to replace the empty color cartridge as there may be problems with the printer while an expired cartridge is installed on the printer (even though some of the cartridges are still under warranty) and also, HP cannot guarantee the quality or reliability of expired ink cartridges.


all the best.
thx

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