Question about Canon Office Equipment & Supplies
Error code 5100 describes a physical problem either with a paper jam or an incorrectly seated ink tank. Resolving the error is a quick process that only requires a few standard troubleshooting procedures.
Press down and hold the "On/Off" button, which is located on the printer's operator panel, for one second. Wait 15 seconds and then tap the button again. Attempt to print or scan a document.
Check the paper feed tray on the front end of the Canon printer to see if there is any paper visibly stuck inside the printer. Open the printer cover by gripping the front edge of the printer and lifting upwards.
Grab the edge of the jammed paper and gently pull towards you to remove the paper from the paper feeder. Unplug the Canon's power cable and USB cable, and then turn the printer around.
Pull off the rear plastic cover tab and check if there is any visible paper jam. Grab the edge of the paper and gently pull toward you until the paper is removed.
Push the rear plastic cover tab back into place, and reconnect the power cable and USB cable. Attempt to print or scan another document to see if the error is resolved.
Lift open the printer's cover again and wait for the ink carriage to slide into view. Press the "Push" button on the front of the first ink tank. Pull the tank out and then push it back into place to ensure it is properly seated.
Repeat the process with the other three ink tanks, and then close the printer's cover. Power the printer off and then back on again.
But in some other canon printers,Error code 5100 indicates that the waste ink absorber has reached maximum capacity. The Canon i860 printer uses the waste ink absorber to keep ink residue off the printer heads and internal printer components. To resolve this error code, the waste ink absorber must be cleaned out and the error code message needs to be reset.
Open the top of the printer.
Locate the waste ink absorber pad on the right side of the inside of the printer. Grasp the pad and pull up to remove.
Take the waste ink absorber pad to a sink. Run warm water over the pad and wring it out to clean it. Wring the excess water out when done cleaning.
Clean the waste ink absorber compartment with a tissue or cloth.
Set the waste ink absorber pad on a dry paper towel or clean cloth to dry.
When the pad is dry, place it back into it's compartment in the printer.
Close the top of the printer.
Press and hold the "Resume" button on the printer. Press and hold the "Power" button while holding down "Resume."
Release the "Resume" button. Press "Resume" twice. The indicator light will turn amber followed by green.
Release the "Power" button.
Press the "Resume" button four times
Press the "Power" button. The error code is now reset.
Posted on Nov 13, 2010
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Posted on Jan 02, 2017
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