Question about Panasonic TCL32X2 32 in. HD-Ready LCD TV

2 Answers

I recently bought 3 Panasonic TC-L32X2 TV's. I had them installed professionally. After only about 4 hours of TV time, one of the TV suddendly does not have volume. I tried unplugging it and plugging it back in. I tried unplugging all the cords and plugging back in. The picture is fine, just no sound..... Help!

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  • joylene6797 Nov 14, 2010

    I will try the firmware as I have already have it mounted and everything.
    The link does not work... can you report it?

  • joylene6797 Nov 14, 2010

    I put the download the firmware on a blank SD card. TV says cannot read file. I reformated the SD card using FAT then Fat32 no luck. Any suggestions?
    Thanks

  • joylene6797 Nov 15, 2010

    it is not under a folder. it downloaded as SDImage.bin

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  • Master
  • 4,889 Answers

Did you confirm that its not a problem with the video source? Did you try a different video source such as a DVD player? If yes and you still have same results then , its better to get replacement sets as they are still under warranty.

Posted on Nov 14, 2010

  • eagle338
    eagle338 Nov 15, 2010

    The firmware will come as a compressed zip file. You should de-compres it and then make sure that the firmware is not in a folder but on the flash drive itself. Example if it is in D:\frwupdate\update.bin you should move it to
    D:\update.bin

  • eagle338
    eagle338 Nov 15, 2010

    A file thats little over 5MB(5121KB)?

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  • Master
  • 10,594 Answers

Hi,
There is firmware update available at Panasonic Support that will solve sound/ audio issue in this tv.
Click above link and download firmware update and follow given instructions strictly to update firmware of tv OR call Panasonic on numbers written on warranty documents for warranty cover as tv is new and would be under warranty.
Hope these info will help you.
Thanks.

Posted on Nov 13, 2010

  • Shahid Electronics
    Shahid Electronics Nov 14, 2010

    Link is valid and working.

    http://www2.panasonic.com/consumer-elect...

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I can very well understand how disappointing this is. But no company can ever do a free replacement for such causes. You need to have pest control in the house as the cockroaches can damage any electronic equipment from microwave oven to audio/video equipment in the house. If you do not do that, it will be Panasonic today and some other brand tomorrow.

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Is this TV new or new to you? I suggest you check two parts of the Audio > Advanced Audio menu. First check if the TV speakers are set to on. Next check the HDMI audio setting. This should be set to Digital. (There is an analog option that works with DVI to HDMI cables and older HDMI cables that aren't fully HDMI compliant. For these situations, you connect an audio cable between the cable box and TV. I believe your audio cable needs to have a 3.5 MM (M) end at the TV and plugs in at the computer audio input.)

Since your cable provider turned off the HDCP (high definition copy protection), it's possible that the cable box is treating the cable as being incapable of carrying the audio. Try using the Analog audio option, described above. You may want to check if your cables are fully-compliant with the HDMI specification (and HDCP). Then get the HDCP enabled in the cable box. Similarly, check the audio output settings for the cable box. (If you can access the Settings for the cable box without a service call, you should look at the Audio and Display settings. My cable box has Display options for HDMI versus DVI cables, as well as a choice for Digital Audio for the HDMI option in the Display sub-menu.)

I hope these ideas help. If you need more information, add a comment with the settings for your Audio and Display settings. The manual is available on the TC-L32X2 support page, http://shop.panasonic.com/support-only/TC-L32X2.html . The direct link to the manual is currently ftp://ftp.panasonic.com/television/om/tc-l32x2_en_om.pdf . See page 28 for the Audio menu options. Since you tried three cables, I think the odds of all three being bad is slim.

Cindy Wells

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