Question about Canon MP490 InkJet Printer

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The message continues - Sewt the document on the platen glass but I have tried doing this various ways and the message still comes up when I am trying to scan a page from a mag onto the computer

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 1894 Answers

SOURCE: Problem with scanning both from the auto feeder and from scanner glass

this is what HP has to say

This document applies to all HP product models. Issue When the product is turned on or in the middle of an operation, an unexpected noise occurs, such as clicking, thumping, or grinding. Blinking lights and error codes might accompany the noise. NOTE: Noises can be caused by a number of things. This document focuses on isolating, identifying, and resolving known causes of product noises. Solution Noises are subjective and can be difficult to describe. Some noises are normal to the operation of the product and might include the following:

  • The product might make humming and buzzing sounds as the carriage moves around on the right or left side of the product while cleaning the ink cartridges. This is normal when a product is turned on, before and after printing, after a product has been on standby for some time, after replacing an ink cartridge, or in the middle of a large print job.
  • During a print job, the movement of rollers, gears, carriage, and paper (paper feed and ejection) creates some noise.
  • During a print job, if the product is printing in the fast or draft mode, the noise level might be higher than when using the best or normal mode.
  • At the end of the print job, a louder clicking noise occurs as the paper is pushed to the output tray.
  • At the end of a print job, a noise emanates from the left or right side of the product as the pens are capped. The product might try to do this a couple of times.
Abnormal noises are a symptom of a problem. The most accurate way to determine the origin of a noise is to isolate where it comes from and when it occurs. Use the following steps to try to isolate the noise issue. NOTE: Error codes might indicate the source of the noise. Make a note of any error code or blinking lights that appear. Step one: Check for loose or broken parts
  1. Raise the cover of the product.
  1. Check inside for loose or broken parts.
  2. If there are broken parts, the product needs to be serviced.
  3. Step two: Make sure that accessories are installed correctly
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Remove the power cord from the back of the product and unplug the power cord from the power source.
  3. Check any accessories (duplexer, envelope feeder, automatic document feeder (ADF)) to make sure each is installed and seated correctly.
  4. Plug the power cord into the back of the product and plug the power cord back into the power source.
  5. Press the power button (c00636182.gif ) to turn on the product.
  6. If the noise still persists, remove each accessory one at a time to try to determine if the noise is associated with a single accessory or a combination.
  7. If the noise stops when a specific accessory is removed, that part might need to be replaced. If possible, exchange the accessory with a known good one or a new one to determine if the noise is associated with the accessory. NOTE: If the product is fully functional with the accessory in place, the noise might be normal.
  8. If the noise persists, proceed to the next step.
Step three: Check connection with computer Turn off the computer to determine if the computer is the source of the noise. If the noise persists, proceed to Step four. If the noise stops when the computer is turned off, try to isolate any issues with connectivity:
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Disconnect the USB cable from the product.
  3. Unplug the power cord from the wall outlet and from the back of the product.
  4. Wait a couple of minutes to allow static to be discharged.
  5. Plug the power cord into the wall outlet and plug the power cord into the back of the product.
  6. Connect the product to a different USB port.
  7. Turn on the computer.
  8. Press the power button (c00636182.gif ) to turn on the product.
  9. If the noise persists, service the product.
Step four: Check for a paper jam Paper jams can prevent the internal components of the product from moving, which can create unusual noises.
  1. Press the power button (c00636182.gif ) to turn off the product.
  2. Disconnect the power cord from the back of the product.
  3. Remove the rear access door.
  4. Remove any paper that is inside the product by pulling it out through the rear access door and then securely replace the rear access door.
    1. If a paper jam cannot be removed from the back of the product, raise the product cover, carefully remove the paper jam from the front of the product, and then lower the cover.
    NOTE: Remove any paper jam carefully as it is possible to damage the product when removing a jam from the front of the product.
    1. Reconnect the power cord to the back of the product.
    2. Reload the paper in the paper tray.
    3. Press the power button (c00636182.gif ) to turn on the product.
    4. Try to print. If a jam is cleared and the product prints, but the noise persists, proceed to the next step.
    5. Step five: Make sure that the carriage moves freely
    1. Press the power button (c00636182.gif ) to turn off the product.
    2. Disconnect the power cord from the product.

    1. Make sure that the ink cartridges are locked into the carriage and have not come loose. Also make sure that there are no obstructions under or around the carriage to prevent it from moving.
    2. Close the product cover and reconnect the power cord.
    3. Press the power button (c00636182.gif ) to turn on the product.
    4. If the noise persists, proceed to the next step.
    5. Step six: Plug the product into a wall outlet
    If the product is plugged into an uninterruptible power supply, that source might make a beeping or whistling noise.
    1. Unplug the power cord from any power strips or surge protectors.
    2. Plug the power cord directly into a wall outlet instead.
    3. Press the power button (c00636182.gif ) to turn on the product. If the noise persists, proceed to the next step. If the noise stops when plugged directly into a wall outlet, the power strip or surge protector might not be allowing sufficient voltage to reach the product and might need to be replaced.
    Step eight: Service the product If you have completed all the steps listed above and are still experiencing a problem, service the product.

    Comments by scrodamoon in premium

    Posted on Aug 05, 2008

    hayster
    • 103 Answers

    SOURCE: mp520 will not scan, document is on glass platen,

    Did it come with any software? My printer wouldn't print when I tried using the scan button. If it came with software you could try scanning using that. If you dont have it it's probably available for download on canon's website

    Posted on Sep 22, 2009

    • 104 Answers

    SOURCE: trying to scan a photo... won't scan

    a) try cleaning the glass with windex or vinegar
    b) make sure the calibration strip (if there is one) is not covered
    c) make sure the cariage is not lkocked (most scanners have a lock fro transport
    d) remove and re-install the software

    Posted on Nov 10, 2009

    CW Oly
    • 240 Answers

    SOURCE: Every time I try to batch scanning on my Pixma

    When using the ADF to scan multiple document the scanner assembly stay stationary and the paper is fed across it. Where the scanner parks for this there is something between the scanner and the document, likely on the glass. Often there is a small strip of glass on one end of the scanner bed. Clean here if there is one, otherwise look around and I'm sure you'll find it. Remember, never spray cleaning solutions directly onto the glass, always onto a cloth or towel first. The scanner has a calibration strip that can be damaged otherwise.

    Posted on Feb 06, 2010

    stormblade00
    • 161 Answers

    SOURCE: I'm trying to scan a photo but it keeps telling me

    im sorry???

    for my analyzation on your problem...

    maybe this is the problem...

    your are scanning a photo???not documment??
    try to scan photo in your scanner menu make sure scan photo is the one you will choose not scan document...some scanners have that options...

    i hope it helps..rate me..

    Posted on Feb 06, 2010

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    1 Answer

    Our printer is so unreliable. you can never print anything without either the colours printing wrong ir lines appear across the image. I have repeatedly tried cleaning the nozzles and deap cleaning but it...


    1. Lift the document cover to expose the platen glass.

    2. Wipe the platen glass (A), white areas (B), and transparent sheet (C) with a clean, soft, lint-free cloth moistened with water.

      scannerarea.jpg

    3. Then wipe with a clean, soft, dry, lint-free cloth making sure there are no residues left, especially on the platen glass.

    4. Close the document cover and make a copy of a text document to confirm the black line has disappeared.

    If you need more help come back.

    Post / thumbs / testimonial are welcome!

    Dec 20, 2010 | Canon I900D InkJet Photo Printer

    1 Answer

    I have lines in printed material


    If a print result of faxing, copying or scanning has uneven print density, or when copies and scans you make have vertical black lines, cleaning the platen glass may solve the problem.
    1. Turn off the power and disconnect the power cord.

    2. Prepare two clean, soft, and lint-free cloths.

      Note:
      Do not use tissue paper or paper towels as they may damage the machine.


    3. Open the document cover.

    4. Wipe the platen glass (D), the inner side of the document cover (white area) (C), the glass of the ADF (A), and the inner side of the ADF (white area) (B) with a clean, soft, lint-free cloth moistened with water

      mp830_scanglass.gif

      (A) ADF Glass
      (B) ADF White Reference Area
      (C) Document Cover White Reference Area
      (D) Platen Glass

      Note: If you have trouble wiping dirt, use diluted mild detergent (for dish washing).
      Caution:
      * Never use volatile liquids such as thinners, benzene, or alcohol; these can damage the machine.
      * The d
      ocument cover white reference is easily damaged, so wipe it gently.
    5. Carefully wipe away moisture from each part with another soft, dry lint-free cloth. Do not leave any residue, especially on the platen glass.

    6. Close the document cover.

    7. Reconnect the power cord and power the machine back on.

    Oct 26, 2010 | Canon MP830 All-In-One Printer

    1 Answer

    When using the duplexer we get a line about a 1/4 of the way down. I've cleaned the screen what can i do now


    test to see if you get the line on the platen glass, if its only through the document feeder it has to be on the small **** glass either on the left or right of the big platen glass, if it shows up on the the test off the platen your drum needs cleaning

    Jan 19, 2010 | Savin Office Equipment & Supplies

    1 Answer

    Wide black line down page


    open the document lid. Check to see if there is white-out on the glass platen where the document rides across the scanner. Some units require the white roll to be taken off.
    sometimes a black mark on this platen can leave black streaks on copies made on this machine, and even when they send to others.
    Try to clean the platen glass.

    Oct 15, 2009 | Samsung SF-340 Plain Paper Inkjet Fax

    2 Answers

    When I feed pages through the automatic feeder, the copies come out with a streak on them. If I put them directly on the glass it doesn't happen. I have cleaned the platen glass with no result.??


    It is a cleaning issue. There is a piece of glass about an inch wide that is next to the platen glass or inside the auto document feeder that is probably dirty depending on your model. Open up the document feeder as if you were clearing an original document jam. Look for a piece of glass inside the ADF, it will run the length of the document feeder. There is probably some dirt or another popular problem is white out. Clean off the glass with glass cleaner or alcohol and it should fix the problem.

    Oct 03, 2009 | Canon imageCLASS D320 Digital Copier

    1 Answer

    Out going fax is coming black


    FIRST test copying. if the copy come out completely black, then the exposure or scanner lamp or contact image sensor is dead,not lighting on. Now if the copy has black only black lines on it,then you can clean the place where the document passes thru where the light of the exposure lamp projects unto the text of the document being scan,which is the small glass on the left side of the platen glass when you open the auto document feeder.NOTE: Lay your document on top of the platen glass & make copy if the copy come out clean as you needed it,then the lamp is O.K. Then the small glass just need to be clean. If the copy is completely "BLACK", then the lamp is dead, or the circuit that control it. In thus case then you need a technician to do it

    Jul 14, 2009 | Panasonic KX-MB781 All-In-One Laser...

    2 Answers

    The scanning feature doesn't work


    Make sure once you have the software installed properly that you set up the file ( address) correctly. You need to have the designation specified.

    Dec 30, 2008 | Canon ImageRunner 2220I Copier

    3 Answers

    Black line on document when I scan from platen or ADF or scan to save as PDF.


    As a tech I've never seen that happen. from the doc feeder only Yes, not both the feeder and the glass but not show up when you print from the computer ?????????

    For sure there is a dot or something on the small strip of glass, only when you do it from the feeder.
    the reason is that the document is moving and the dot on the "small" strip of glass now looks like a line to the copier.

    You said it also does it when you lay it down on the glass !!??(platen) that should of indicated the drum has a ring around it, but since it doesn't come out on the PC copy then the glass must have a line on it.

    Oct 07, 2008 | Canon PIXMA MP830 All-In-One InkJet...

    1 Answer

    Canon MF6530 copier


    If your copies are clean when you scan them by opening the top and laying the original on the platen, you need to check the scanner for the ADF (automatic document feeder). It's a narrow strip of glass to the left of the scanning platen glass. Clean it with a soft cloth dampened with clear water. (Look for some type of deposit that aligns with where you see the line on the page.)

    Jun 18, 2008 | Canon imageCLASS MF6530 All-In-One...

    1 Answer

    Scanning on an mp500


    First you should have installed the scanner in the computer using the cd comes with the scanner.
    1. Confirm that the printer is powered on and press the <Open> button. (The paper output tray will open.)

      mp500_openbutton.gif

    2. Load paper in the auto sheet feeder or the cassette in the portrait orientation.

    3. Lift the document cover and set a document on the platen glass.


      MEMO:

      - Regardless of the document size, set it in the landscape orientation.

      - Place the copying face down on the platen glass.

      - Align the document with the alignment mark (shown as the arrow) on the lower right corner of the platen glass.


      Note: The machine cannot scan the area approximately 3 mm from the front and right edges of the platen glass.

      05sj00157_01.gif


      < 1 > Alignment Mark

    4. Close the document cover gently.

    5. Confirm that the printer is in Copy mode. If the printer is not in Copy mode, press the <COPY> button to switch into Copy mode.

    6. Check the copy settings, following the procedures below carefully.

      05sj00157_02_en.gif


      < 1 > Check the paper size and media type.


      < 2 > Use the up / down cursor button to specify the number of copies.


      < 3 > Use the right / left cursor button to adjust the intensity.


      Memo: Pressing the right cursor button increases the intensity. Pressing the left cursor button decreases the intensity.

    7. Press the <Color> button for color copying, or the <Black> button for black & white copying. (The printer starts copying.)


      Note: To cancel copying, press the <Stop/Reset> button.

    Apr 02, 2008 | Canon Pixma MP500 All-In-One InkJet...

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