Question about Dyson DC18 Allergy Bagless Upright Vacuum

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Dyson DC18 wont collapse so that i can vacuum the floor.

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The DC18 has a well-known problem with the undercarriages that prevents it from collapsing. There is a forum topic on this subject here: Dyson DC18 discussion.

Posted on Nov 30, 2010

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Hi there, it's Jack at Dyson.

Like most Dyson upright vacuums, DC18 is engineered to divert suction to the hose and wand automatically when it's standing in the upright position. If your DC18 doesn't seem to have suction from the wand when standing upright, you may have a blockage in the hose or wand. Please follow the steps shown in our online Support guide to check for this: http://www.dyson.co.uk/support/dc18/dc18-all-floors/my-machine-is-not-working/machine-not-sucking-picking-up-as-well-as-usual/how-to-wash-filters/no/remove-the-wand-from-hose

It's also a good idea to give the filter a wash - in normal use, this should be done at least once every 3 months as shown in the video below. Use cold water without detergent, and allow at least 24 horus for the filter to dry completely before replacing it.

I'm confident following these steps will resolve the issue. However if you'd like any further guidance from our experts after you've given this a try, please give us a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hi Joei, it's Jack at Dyson.

DC18's hose should clip back onto the machine without difficulty. It just pushes into place, and you should hear and feel a click as it locks securely. You might find the tips in our Support guide useful: http://www.dyson.com/support/dc18/dc18-allfloors/diagnosis-root-menu/dc18tilterwashvid/flo-dc18-gen-wand-suction/flo-dc18-gen-wand-suction-main/flo-dc18-gen-remove-the-wand-from-hose/redirect-to-flo-dc18-gen-check-the-hose/flo-dc18-gen-check-the-hose

If you'd like further guidance on reattaching it, please give the Dyson customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA), or 1800 239 766 (AU).

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Hi its Darran at Dyson.

I am unsure as to the part you are referring to. Please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US) so that one of our advisors can assist you.

Kind regards
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Attachment hose collapses when using wand


The thoe or the wand is clogged. Remove the hose at the machine end, reverse it and turn the machine on. This should **** the blockage out, the way it got in. If you hear the motor straining, it's still clogged. I've already taped a small hook, like a screen door hook onto a broomstixk and fished into the blockage to remove it. Be carefol. If you puncture the hose by pulling too hard, the hose will be ruined. Tahe your time and look for something unecpected, like a toothpick or a LEGO piece. They and vacuum cleaner friendly.

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Dyson DC18


You can download it here
http://safemanuals.com/user-guide-instructions-owner-manual/DYSON/DC18-_E

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