Question about Epson Perfection 4490 Office Flatbed Scanner

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Pc does not recognize 4490

We have a Epson EPSON Perfection 4490 scanner.it was good running but suddenly it was dropped to ground from about one feet high & now the pc does not recognize it.
we checked USB cable & found ok.The scanner is getting power .we re-installed the software but no result.
so need help from you.
best rgds.
kamal pasha

Posted by on

  • kamal pasha Jun 22, 2008

    Yes, i did every thing as per you but no result.

    not getting any red light,the light is always green stable.

    under device manager i am not getting the scanner 4490.



    how i will check the ports in the scanner?

    waiting for the reply.

    Thanks

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HI-

Try to replace the usb cable and try to plug it in a different USB port on your computer. Hope it didnt break aything when it fell, try to check the ports from the scanner as well. make sure you are not getting any red light when scanner is turned on. check under device manager for conflicts under imaging devices. If you see a question mark or if the scanner is not listed unde imaging devices, keep me posted so that we can check on your unit. Thanks!!

Posted on Jun 18, 2008

  • Edgar Allan Pagayona
    Edgar Allan Pagayona Jun 23, 2008

    Hi-



    sorry took me awhile to write back. you can try other ports and just make sure the are in tightly, if it has firewire try firewire and try changing the USB cable as well...



    then try painting from paint from file and from scanners and cameras- if it quits halfway there is a problem with the TWAIN driver. you can try it on a different computer as well.

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