Question about Dell Computers & Internet
Keyboard Is Dirty:
Keyboards should be cleaned with "spray-n-wipe" cleaner and a cloth or tissue on a monthly basis. Ensure that computer is not powered up while cleaning the keyboard. Compressed air can also be used to clean between the keyboard keys. Another tip: clean the keys with a cotton swab dipped in alcohol.
"Keyboard Not Found" Message:
Your keyboard is not plugged into the computer securely. Unplug it and plug it back in and the problem should go away. If this doesn't work, follow procedure: "Computer isn't taking inputs from keyboard" (below).
Key Is Stuck:
1. If a key does not work or is stuck in the down position, you may try to remove it with a CPU "chip puller" tool. These simple "L" shaped tools are great at pulling out keys. Once you've pulled out the stuck key, you can try to stretch the spring to "reanimate" its action.
Computer Isn't Taking Inputs From Keyboard
1. Is keyboard connected to computer? Ensure that the keyboard is plugged into the keyboard jack and not into the mouse jack. If the keyboard was unplugged, plug it back in and reboot the computer.
2. If the keyboard still doesn't work on boot-up, power down the computer and try to borrow a friend's known-good keyboard for troubleshooting. Plug the new keyboard up and boot up the computer. If the new keyboard works, the old keyboard is bad and needs to be replaced.
3. If the known-good keyboard doesn't work, check your BIOS to make sure it sees the keyboard. It should say, "installed." If the BIOS recognizes the keyboard, then you probably have a bad keyboard port.
I Plugged Keyboard Into Mouse Port
1. Many mice and keyboards today use a PS/2 connector
. If you plugged your keyboard into the mouse port (or viceversa), follow steps 2 and 3.
2. Shut down the computer and plug the keyboard into the keyboard port. The keyboard port is usually marked with a "keyboard" symbol. Plug the mouse into the mouse port (usually marked with a mouse symbol).
3. Reboot the computer; the keyboard should work now. If keyboard doesn't work, check your BIOS to make sure the BIOS recognizes the keyboard. You should see the words, "installed" or "enabled" under the keyboard.
4. If the BIOS recognizes the keyboard but it still doesn't work, you may have a bad keyboard port.
I Spilled a drink on my keyboard!
1. If you spill any liquid in the keyboard, turn it upside down ASAP. Drain all the water out of the keyboard, shaking it if necessary. If you've spilled water into the keyboard, just let it dry. You may use a hair dryer to dry out area under the keys (remember, too much heat and you could damage the electrical components).
2. If you've spilled a soda into the keyboard, completely rinse it in warm water. No soap please! You may use a hair dryer at this point or just let it dry for 2 days. Ensure the keyboard is perfectly DRY before you attempt to use it again. Don't plug a wet keyboard into electrical equipment. Think safety.
5. If the keyboard still doesn't work, replace the keyboard.
Posted on Nov 13, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Dec 30, 2015 | Tablets & eReaders
Jun 17, 2015 | Lenovo 3000 Computers & Internet
Feb 08, 2014 | Gateway Genuine Nv55s Nv57h Nv75s Nv77h...
Jun 11, 2012 | Computers & Internet
Sep 24, 2009 | Logitech Wireless Access Duo Optical...
Feb 20, 2009 | Logitech 967437-0403 Keyboard
Nov 25, 2008 | Dell Computers & Internet
Aug 06, 2008 | GE Power Keyboard (97798)
Sep 30, 2006 | Macally IKEY Keyboard
1,772 people viewed this question
Usually answered in minutes!