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New Archer Aurora Gas Log Fire with Built in Humidifier. Humidifier has not worked since installation. Have phoned Archer, they state humidifier is working or the heater would not work. The humidifier is not working and has not worked. They will not listen to us and got extremely angry, raised their voice and told us that we know nothing about the heater, they are the professionals and do not wish to discuss this matter further. Please could you tell me if the heater can work without the humidifier and how do we correct this problem. Thank you

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  • Anonymous Mar 22, 2009

    i have archer aurora gas fire and the flue fan light fade out even with out the flue connected and the heater wont fire up what could this problem be

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If the humidifier is faulty the unit would not fire up. The humidifier is a lot quieter then the bay window model. So you do not have a problem. Also the frequency of the pump will depend on the type of flue you have. Hope this helps.

Concerned Archer Dealer

Posted on Jan 05, 2009

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