Question about Canon PIXMA MP830 All-In-One InkJet Printer

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I keep getting an error stating that the scanner is locked. Turn printer off and unlock the scanner then turn back on, but the switch is in the unlocked postion. What could be the problem?

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1 Answer

Where is the "scanner lock switch" located on a Canon Pixma MP980 printer? I cannot seem to locate the switch "under the hood" so I need assistance.


The scanner lock on the MP980 is on left hand side of the scanner unit. It's closer to the hinge of the document cover and almost centered between the scanner glass and the edge of the printer. If you lifted the entire scanner unit, you won't see the switch. You should be able to push the switch towards the open lock symbol with your finger or thumb. The Getting Started guide has a pretty good picture of where the switch is in Step One. The guide is available on the product page, http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp980#BrochuresAndManuals , in the Brochures & Manuals section. The current link to the Getting Started Guide is http://gdlp01.c-wss.com/gds/2/0300001552/01/MP980_GS_EN-US_V3.pdf . After moving the switch, turn off the all-in-one. Then unplug the power cord to clear the error message from the printer's memory. After a few minutes, plug the power cord back in and turn on the printer.

If the error persists and the scanner is unlocked, the scanner mechanism may be damaged. If that's the case, your MP980 needs service. If the unit is under warranty, contact Canon. (If it isn't under warranty, you'll need to decide if the unit is worth the shipping and handling fees and the minimum $50 or so charge just to determine the problem at a service center. (That fee will be applied to the cost of fixing the printer, if you decide to have the technician continue to work on the unit.)

I hope this helps.

Cindy Wells

Sep 21, 2015 | Canon PIXMA MP980 All-In-One InkJet...

1 Answer

Hello, I have a Canon MP810 printer and the screen shows there is an error with that number: 5020. It says that I have to unlock the locker of the scanner and then restart. I have done it many times...


I have just read it on the other forum..try this one
Error Code 5020:
Scanner lock switch locked. [5020] Release the scanner lock switch and turn the power
off and back on.
Turn the machine off, unlock the scanner lock
switch, then turn the machine on again.

Hope it helps.

Sep 09, 2011 | Canon PIXMA MP810 All-In-One InkJet...

1 Answer

I am having a problem with my printer. When I turn it on the copy light is on and the feed switch light and the alarm light and it says in the screen release the scanner lock switch and turn the power off...


Issue: ERROR LCD: Release the scanner lock switch and turn the power off and back on.
--------------------------------------------------------------------------------
Solution: Unlock the scanner lock switch

The scanner must be unlocked before turning the unit on.

Turn off the power.

Lift the document cover.

The scanner lock switch is on the left hand side of the underside of the document cover.

Slide the scanner lock switch to the release mark (an open padlock icon).

Lock the switch before transporting.

Close the document cover.

Turn the machine on.

If machine still is not working repeat the power off / on cycle waiting 5 seconds in between.

Jan 25, 2011 | Canon MP830 All-In-One Printer

2 Answers

Error red light on.


are you having an error on the LCD screen? 

Mar 21, 2008 | Epson Stylus CX5400 All-In-One InkJet...

1 Answer

Error on printer


There is a safety lock on the scanner that may be in the locked position. Turn the unit off and locate the green lock lever/switch under the scanner where the paper comes out. It will be labeled with a icon (picture) of a lock (unlocked and locked). Move it to the unlocked and locked position multiple times, ending up in the unlocked position. It may be stuck so moving it back and forth may release it. Turn it back on and try it.

Mar 17, 2008 | Office Equipment & Supplies

1 Answer

Error: Release the scanner lock switch:


The scanner lock is locked pls unlock it dude...

Mar 15, 2008 | Lexmark X7170 All-In-One Scan/Copy/Fax and...

9 Answers

Error code 5010


I got the error code 5010 today (scanner lock switch). I called Canon. The printer's electrical circuitry (brain) needs to be refreshed. This is similar to wireless routers and other devices. They directed me as follows: 1. power OFF the printer 2. Unplug the printer's power cord from the electrical source. 3. Wait AT LEAST 1 minute - no less than 1 minute. 4. After 1 minute, plug-in the printer to the electrical source. Turn on the printer - wait for it to warm up as usual and it should be ok. Mine worked perfectly after the above steps. - Hope this helps.

Jan 12, 2008 | Canon PIXMA MP830 All-In-One InkJet...

4 Answers

Lexmark X83 "Unlock Scanner" error


I had the same problem and the solution is this: There is a red lever switch by the power chord on the scanner/printer. Above this red lever switch is the drawing of a lock in the "locked" position and at the bottom this red lever switch is the drawing of a lock in the "opened (unlock)" position. The lever on the red switch should point to the "opened" lock symbol (unlock). It the switch lever is pointing to the "locked" position of the lock symbol, flip it to the "opened" position and recycle power on the scanner by removing the power chord for a 30 seconds. If the lever is pointing to the "unlock" lock symbol, flip it to the "locked" position and then back to the "unlocked" position and recycle power. Good luck!

Oct 13, 2007 | Lexmark X83 All-In-One InkJet Printer

1 Answer

My Epson Styluss CX6600 won't charge


This may be very simple. Turn the unit off and lift up the top. On the forward side of the unit you will find a little 'slider switch'. This is the scanner unlock - toggle the switch back and forth several times and leave in the unlock position. Turn on the printer and all will be well.

Aug 26, 2007 | Epson Stylus CX6600 All-In-One InkJet...

1 Answer

Scanner seems stuck and causes error


you can always try to install the printer on a friend's pc as a test of the printer...do you have the install cd? if not try canon's site to download it.

Aug 10, 2007 | Canon PIXMA MP830 All-In-One InkJet...

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