Remove 2 screws from the left scanner cover, disconnect the flat ribbon cable from the formatter (main board). There are 2 silver self tapping screws in the rear and 1 each on the side of the unit that need removed. Slide the scanner section forward slightly and lift off.
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Two things normally cause that. Look in the area inside the top cover where there are 2 green guides that flip up so you can clear a jam off the drum. See if the clear mylar guide it bent or cut causing the jam.
If that is ok then more than likely you have a process drive timing problem. That is the drive gear assembly on the right side of the machine.
You can try removing it and retiming it by inerting pins throught the timing holes.
I suspect a process Drive timing problem
I would like a little more information but lets give this a try. Go to control panel and click on computer and faxes. Right click on printer you are useing and click use printer online. Hope this helps if not get back to me... Darren
How much paper gone throught the printer since it is new?
usually the pickup roller is good for 10,000-15,000 sheets.(20x500 sheet pack). if the printer went throught that much paper, then the pick up roller need to be replaced.
if not, make sure there nothing stucked on the pickup roller, and the roller is not shining (it need to be soft and rough).
Hello, it is always a bit offputting the first time you go to do it, but once you have you will not look back, you save so much money. I only go throught 3-4 cartridges a year now i refill and amazingly i get 7-8 refills each cartridge on my lexmark x1185
Please describe your cartridge, does it have alittle plastic cover over top?