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Re: Kenmore 80 series
The cheapest way is to go to an appliance supply store and get touch up paint for the drum (don't forget to bring your model number). Once it hardens it's nearly indistinguishable from the orrigional color and just a tough. If you want to replace the drum, you have to open the console (usually 2 screws in the front or back where it meets the top of the washer) Remove the 2 brass colored clips underneath (this will let the top, front and both sides come off as one assembly). You un-clip the plastic ring at the top of the tub and remove. You pop the top cap off the agitator and remove the bolt underneath so the agitator come off. Lastly, you use a manufacture specific spanner wrench to remove the nut on the top of the tub. The Replacement basket and the spanner wrench are usually availible at local parts stores or from the manufacture on line.
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There is a clear plastic hose that runs from the load selection switch to the side of the washer drum. This hose connects the fill sensor to the load switch. without it being in good condition and connected properly the washer won,t get a signal that it's full.
This is likely the washer wear pads. They are inexpensive and fairly easy to replace. Here is a video that will walk you thru it Washer wear pad replacement Now before fully disassembling check the tub springs and counter weight spring. Sometimes they break or rust out. If they look good then move on to the wear pads.
I HAVE SEEN MOST MARKS COMING FROM THE DRYERS. AS THEY AGE, THE FELT AIR SEALS ON THE DRUM DETERIORATE AND THE CLOTHES GET PINCHED BETWEEN THE DRUM AND THE BULKHEAD AT THE REAR OF THE DRUM. OTHERWISE CHECK THE HOLES IN THE WASHER TUB IF YOU HAVE A PORCALIN ON STEEL TUB IN THE WASHER.