My phone shuts down when I'm on it usually during a conversation and more easily when I put someone on hold to connect to another call. I don't think it's the battery because this will happen after it's been charged. This just started happening. Prior to that it worked well. The only suggestion from AT&T was to upgrade to a newer one because the phone has become defective. Is there another way to resolve this? The last thing I did was to download some Java stuff
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Try taping your battery in place. Mine was doing the same thing. If I dropped it or set it down too hard, the battery would lose connection and shut off the phone. Good luck, hope it works for you. Bill
you can connect the phone using the usb cable to the laptop/pc/mac that
you are using then open your desktop manager (blackberry).....open
apploader then click on software update and upload the OS back to the
phone this should work..and you should be good to go.