Question about HP OfficeJet 6110 All-In-One InkJet Printer

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Constant scanner failure error won't allow printing

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Hello,
E100 means a beam detect failure of the laser that "writes" the image to the drum. There are 3 logical causes. The laser scanner unit has failed.Next down the list is the DC controller has failed.Last, the Image Processing Board has failed. The code indicates the laser is not coming on which would lead you believe that it would be the primary cause.The laser unit has a detector inside that looks for the laser and reports success or failure to the image processing board.The DC controller is resposible for turning on the laser and its ouput. That's why there are at least 3 variables.

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Hi, the error code you mention suggests you are able to print a start page but still the error is constantly displayed on the device.
This error is related to a failure on the Fax module, originated by a possible corrupted job on the device memory.
3 Ways to solve this.
  1. Unplug the device from the power cord and leave it for around 10 minutes. Then plug the power cord back on. This will allow the memory to clean.
  2. Clean the memory. Before you do that print a configuration report to ensure you keep all configuration data, such as network information. On the front panel navigate to System > Admin Menu >Maintenance > Initialize NVM. Be aware this procedure might erase your network configuration. therefore is important to print the configuration report previously
  3. The same steps taken in Step2 will be required but done on a Diagnostic menu. For this I would advise you to contact Xerox to get an onsite visit.
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