Question about Brother IntelliFAX 565 Plain Paper Film Fax

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Fax received but no message printed brother home fax v3 please advise thanks Peter George

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  • plgeorge Nov 13, 2010

    Yes Paper was loaded the wrong way
    Thanks
    Peter George

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Hi, If you receive a fax with blank pages , nine times out of 10 the answer is that the sender fed one or more of the sheets into the fax machine upside down or backward (make sure the faxes they send are face down in the feeder, if you can read what you are sending they will be sent blank). You can confirm that this is what happened by noting whether the header (lines of sender information) is present.
You could also be experiencing a technical or mechanical problem, such as a need to fix or change parts. You can test whether your machine can print at all by using its "copy" function, or print an activity report. If all is well on your end, the problem must be with the sender's machine.
If, by any chance, you're using an old thermal fax machine, check to see if the roll of paper has been put in backward, because if that's the case the heads won't print on the side that isn't heat-sensitive.


It may be a cartridge problem but more likley a laser problem which will require a service engineer.

Posted on Nov 12, 2010

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Does the machine print anything? such as a directory or print when making a copy? I rather suspect it does not. When an incoming fax is recvd does the paper get pulled in and come out blank? If so your problem is with printing (or lack of it). Perform head cleaning. Also make sure the black cartridge still does not have its deal stuck on it. Post again if you still have problem.

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Hi there,

Well you may please follow the link below, follow the page and provide all the model information to download your Fax machine manual -

http://www.brother-usa.com/manuals/default.aspx?PGID=2

Good Luck!!

Thanks for suing FixYa!!

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OK ill help you A faxmachine has a buffer on it what it does is fasimilate the data into a text or message that can be printed what happens here is you have fax/printer the buffer for the printer should be on your computer and not be sent until your ready to print (also known as the print que) all print jobs should be saved when a fax comes in but when a fax comes in and you dont have print que software your printjob is lost. But this brand is familiar to me so the software you install for this hardware should have a print que or buffer so you dont have this problem maybe you need the new BROTHER MFC software at the following link http://www.pronto.com/user/search.do?displayQuery=brother%20mfc%2Fsoftware&SEM=true&query=brother%20mfc%2Fsoftware&adid=1196541613-6635448d-0_mes&ref=brother%20mfc%20software&creativeid={creative}&site={placement}&loadingComplete=true

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From the Brother web site.


Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx

Description of Solution 200000023257
You may receive this error if the pc fax application is closed and you have faxes stored in the memory of the machine. To resolve this issue,you will need to print the faxes already stored in the memory of the machine. To print the faxes, please follow these steps:

1. Press the MENU key.

2. Press the UP OR DOWN ARROW key to select Fax.

3. Press the OK key to confirm your choice.

4. Press the UP OR DOWN ARROW key to select Print Fax.

5. Press OK.

6. Press the BLACK START key.

- Your Brother machine will print the stored faxes.

7. Press the STOP/EXIT key to exit the menu.

8. Once the stored faxes have been printed, click WINDOWS/START, (ALL) PROGRAMS, BROTHER, XXX-XXXX (X = MODEL NUMBER), PC-FAX RECEIVING, XXX-XXXX or RECEIVE (depending on your operating system).

9. The Brother PC-fax receiving icon will now appear in your Windows Task Tray indicating that Brother PC-Fax Receiving is active.

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The FAX machine will print the Tel number that has been programmed in your machine. It does not print on the basis of the caller ID received. So i think if you remove the number programmed in your fax machine

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Can you receive from other numbers? Can you brother xmit to other numbers? Can you xmit to him?

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