Question about HP Photosmart C5580 All-In-One InkJet Printer

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I am trying to print and it says printer offline. I just put in a new black cartridge. I know my color cartridge is low too, but I only want to print out a document with black. But it says alignment failed.

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First Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English)

if this dont work:

Second :

  1. Open Printers by clicking the Start button I am trying to print and it says printer offline. - 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33.png, clicking Control Panel, clicking Hardware and Sound, and then clicking Printers.

  2. Right-click the printer you want to use, and then click Set as Default Printer. A check mark is displayed on the printer icon to mark it as your default printer.

gl_ico.png Tip

To add a shortcut to Printers on your Start menu, right-click the Start, click Properties, and then, on the Start Menu tab, click Customize. Select the Printers check box, and then click OK.


If you need more help come back.Post / thumbs / testimonial are welcome!

Posted on Nov 13, 2010

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You have a cartridge problem.

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Hi lilacky-

Here are some HP support links that might be helpful... and a couple questions to consider.

Q: Is your new cartridge one of these listed below?
"The HP Officejet 6100 series and HP Digital Copier Printer 410 products use the print cartridges listed below:
* HP 56 black print cartridge
* HP 57 tri-color print cartridge
* HP 58 photo cartridge (replaces the HP 56 black print cartridge for six-ink photo printing)" info from: Installing a Print Cartridge
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http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?rule=11882&lc=en&dlc=en&cc=us&lang=en&product=79477 -JW

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