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Help, a friend got some virus on her machine. I cleaned off the virus but now we get the blue screen. She did not get OS disks with her computer. She is running MS XP Home Ed. SP2. I don't know what to try. I tried to follow the Acer instructions to recover the system but it would not respond. I can't tell you what viruses she had on the computer. We lost the sheet.

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  • jcadams Dec 20, 2010

    Thanks for the info. I have an old Gateway disk with MS Windows XP Home Ed. Do you think I could use that or would it really screw things up? I found out that my friend purchased this computer from the college and they did not give her the OS disks. O well.

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Find any "generic" Microsoft Windows XP Home Edition CD-ROM disk.
Use that disk, and the 25-character product-key on the sticker on the bottom of the laptop.
Then, access ACER's web-site, and download the specific device-drivers that are found
on the ACER-customized Windows disk (which you don't have).

Or, contact ACER, and pay $20 to $40 to purchase a replacement "System Recovery" set of disks.

Posted on Nov 12, 2010

  • ikkenom Dec 21, 2010

    The computer-store should have provided either a set of "System Recovery" CD/DVD disks,

    or an application installed on the computer that allows you to use your CD-writer to "burn" a set of those "System Recovery Disks", or a (hidden) "Recovery" partition on the disk-drive, that enables you to re-install Windows.



    Contact ACER, to purchase that set of disks.

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