Question about Xerox WorkCentre M15i Laser Printer

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Can't receive faxes

Hello my WorkCentre M15i can send faxes but can't receive. I notice that wend the M15i is connected to my phone line and i want to make a phone call the line is extremely noisy but if I disconnect the m15i from the line the phone call is quite, clean, beautiful. I change the phone lines, and the problem steel there!!! Buy any chance, cut be the modem of the machine that is in bad shape?? Please any advice

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Do you use DSL for you internet? You may need a phone line filter

Posted on Feb 21, 2009

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1 Answer

Need assistance with sending faxes


Can you explane your problem in more detail. We can resolve it, but what exactly cant you do? Can you receive and not send? If so, move the phone cord to the slot marked LINE not the one that says EXT or Phone. If you have a digital line, it will not work. An M15 requires an analogue line.
You have a good product there. let me help you get it working as you want it to,.

Nov 11, 2009 | Xerox WorkCentre M15i Laser Printer

1 Answer

Can not send or receive fax.


Is the phone line plugged into the "line" jack and not the " phone or Ext " Jack?

Jun 09, 2009 | Xerox WorkCentre Pro 575 Plain Paper Laser...

2 Answers

How do I manually receive an incoming fax? I do not keep it on Automatic Receive because it is on my voice line, not a dedicated fax line.


When the phone rings, pick up the external handset. When you hear the fax tone come over the line press the Start button and hand up the handset.

Apr 14, 2009 | Xerox WorkCentre M15i Laser Printer

1 Answer

I can't send or receive a fax


At the very least it should send a fax, without doing anything at all, but having it plugged into a phone line. Are you sure the line is good? Does it have a, "on Hook mode" or a button to press to get a dial tone? Otherwise, plug a telephone in and make sure there is a dial tone. Also it could be the cord itself, or has somebody conected it to the wrong jack on the fax machine? These are the things I suggest to check.

Apr 09, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

WHEN YOU SEND A FAX IT LEAVES A LINE HALF INCH BLANK DOWN THE RIG


Does it also leave the line when you make a copy? Lift the lid and make a copy cover up. If it is there on the copy then most likely your scanner needs to be cleaned. If it isnt there when you copy, let me know we will go from there.

Dec 08, 2008 | Xerox WorkCentre M15i Laser Printer

1 Answer

Does m15i have capability to share fax line with land line????


hmmm...that is standard on that unit..do you have a user manual for this xerox model

Oct 09, 2008 | Xerox WorkCentre M15i Laser Printer

1 Answer

Fax machine will send out but will not receive any


The majority of the time, when you can send but not receive, it is a phone line issue and not the machine. Extremely rare does a machine send and not receive. So here goes the things to try and the reason. 1, Make sure the phone jack is in the "Line" jack and not the external phone jack. Believe it or not, that is the number one issue with sending and not receiving.
Next, plug a phone into the jack that the fax machine is plugged into and see if there is static.
You want to be sure in the fax \settings and advanced settings that the ECM mode is ON, and that Junk Fax ius turned OFF, Junk Fax being on will stop almost all fax from comming in.
Now, the phone line. Here is the explaination of why that can be the problem. When you send a fax, you manually make the connection to the line. When you press send a relay flips and connectes you to the phone line, therefore you have made pretty much a mechanical connection enabling the phone line, and therefore you can send.
Now, when you have an incoming fax, several conditions must me met to make the handshake and therefore connect and receive. These all have to be right in order to properly receive. The phone line voltage mist be high enough, the phone line current must be correct and there can not be much decibel loss over the line. You are making a signal connection, all those conditions must be right to receive a fax. Think of it like a TV remote with batteries that are almost dead, It still send out some signal, but it will not change channels or change the volumn,etc etc. Same principle. If the signal to the incoming fax is weak, chances are it will not connect.

Sep 24, 2008 | Xerox WorkCentre Pro 555 Plain Paper Laser...

1 Answer

Can not send faxes


Weird, it's usually the other way around.

Do you have DSL?

Plug a regular phone into the wall jack and lister for a dial tone.

Is the phone cord plugged into the LINE port of the fax?

Sep 22, 2008 | Xerox WorkCentre Pro 575 Plain Paper Laser...

2 Answers

Cannot receive faxes, but can send


Hello,
I can send faxes from my HP Fax 1010, but cannot receive them. I can dial the number from another phone but it will keep ringing and the machine never picks up. We have tested the phone line and all seems well. Is there some setting on the fax machine itself that I need to change in order to receive? Any assistance you can provide would be greatly appreciated.

Aug 25, 2008 | HP 1010 Plain Paper Inkjet Fax

1 Answer

Can receive faxes but are coming through partially or distorted.


Most receive problems relate to phone lines, But yours doesn't.
I would start here.

  1. Press the [Menu / Exit] button on the Control Panel. 'System Data' will be displayed on the Display Screen.
  2. Press the [Left] or [Right] arrow button until 'Memory Clear' is displayed.
  3. Press the [Enter] button.
  4. Press the [Left] or [Right] arrow button to select one of the following items to be cleared from memory:
    • System ID: Clears the fax number and name from the machine’s memory.
    • System Data: Restores all options that can be modified to the factory default.
    • PhoneBK / Memory: Clears the speed dial or group dial numbers stored in the machine's memory. In addition, all scheduled job operations that have been reserved are canceled.
    • TX-RX Journal: Clears all records of fax transmissions and receptions.

      NOTE: To exit without clearing the item, press the [Menu / Exit] button.

  5. Press the [Enter] button.
  6. If necessary, repeat steps 4 and 5 to clear another item from memory.
  7. Press the [Stop] button to return to the Standby mode.

Apr 30, 2008 | Xerox WorkCentre M15i Laser Printer

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