Question about Xerox WorkCentre M15i Laser Printer

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Can't receive faxes

Hello my WorkCentre M15i can send faxes but can't receive. I notice that wend the M15i is connected to my phone line and i want to make a phone call the line is extremely noisy but if I disconnect the m15i from the line the phone call is quite, clean, beautiful. I change the phone lines, and the problem steel there!!! Buy any chance, cut be the modem of the machine that is in bad shape?? Please any advice

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Do you use DSL for you internet? You may need a phone line filter

Posted on Feb 21, 2009

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Need assistance with sending faxes


Can you explane your problem in more detail. We can resolve it, but what exactly cant you do? Can you receive and not send? If so, move the phone cord to the slot marked LINE not the one that says EXT or Phone. If you have a digital line, it will not work. An M15 requires an analogue line.
You have a good product there. let me help you get it working as you want it to,.

Nov 11, 2009 | Xerox WorkCentre M15i Laser Printer

2 Answers

How do I manually receive an incoming fax? I do not keep it on Automatic Receive because it is on my voice line, not a dedicated fax line.


When the phone rings, pick up the external handset. When you hear the fax tone come over the line press the Start button and hand up the handset.

Apr 14, 2009 | Xerox WorkCentre M15i Laser Printer

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We have a workcentre M15i connected to a vista computer. We want to print from a xp computer to the workcentre. The xp only sees the workcentre if the vista computer is turned on. How do we get the xp...


We put a usb cable from the xp computer to the workcentre. We left the Vista computer connected to the workcentre via parallel cable. Not the solution we were hoping for but it does enable us to print from both computers

Apr 14, 2009 | Xerox WorkCentre M15i Laser Printer

1 Answer

I can't send or receive a fax


At the very least it should send a fax, without doing anything at all, but having it plugged into a phone line. Are you sure the line is good? Does it have a, "on Hook mode" or a button to press to get a dial tone? Otherwise, plug a telephone in and make sure there is a dial tone. Also it could be the cord itself, or has somebody conected it to the wrong jack on the fax machine? These are the things I suggest to check.

Apr 09, 2009 | Xerox WorkCentre C2424DN All-In-One Laser...

1 Answer

Fax issues - Workcentre Pro 416 S


Sounds like a phone line issue. Noise, static, low line voltage would cause that. It;s not a digital phone line or VOIP line is it? A 416 requires an analogue line.

Jan 27, 2009 | Xerox WorkCentre M-24 Color Copier

1 Answer

Xerox WorkCentre M15i squeals when printing and copying.


Do not only lubricate metal shafts, but promptly lubricate the "pulleys" on the right and left side.  the will look very similar to a wheek and pulley mechanism.  The squeal happens when one "bar" connects two "wheels" and one side moves faster than the other.

Jan 23, 2009 | Xerox WorkCentre M15i Laser Printer

1 Answer

WHEN YOU SEND A FAX IT LEAVES A LINE HALF INCH BLANK DOWN THE RIG


Does it also leave the line when you make a copy? Lift the lid and make a copy cover up. If it is there on the copy then most likely your scanner needs to be cleaned. If it isnt there when you copy, let me know we will go from there.

Dec 08, 2008 | Xerox WorkCentre M15i Laser Printer

1 Answer

Does m15i have capability to share fax line with land line????


hmmm...that is standard on that unit..do you have a user manual for this xerox model

Oct 09, 2008 | Xerox WorkCentre M15i Laser Printer

1 Answer

Can receive faxes but are coming through partially or distorted.


Most receive problems relate to phone lines, But yours doesn't.
I would start here.

  1. Press the [Menu / Exit] button on the Control Panel. 'System Data' will be displayed on the Display Screen.
  2. Press the [Left] or [Right] arrow button until 'Memory Clear' is displayed.
  3. Press the [Enter] button.
  4. Press the [Left] or [Right] arrow button to select one of the following items to be cleared from memory:
    • System ID: Clears the fax number and name from the machine’s memory.
    • System Data: Restores all options that can be modified to the factory default.
    • PhoneBK / Memory: Clears the speed dial or group dial numbers stored in the machine's memory. In addition, all scheduled job operations that have been reserved are canceled.
    • TX-RX Journal: Clears all records of fax transmissions and receptions.

      NOTE: To exit without clearing the item, press the [Menu / Exit] button.

  5. Press the [Enter] button.
  6. If necessary, repeat steps 4 and 5 to clear another item from memory.
  7. Press the [Stop] button to return to the Standby mode.

Apr 30, 2008 | Xerox WorkCentre M15i Laser Printer

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