Question about Audio Players & Recorders
There are many possible reasons:
1) USB port is not 2.0 - previous usb ports are too weak for anything but charging - go into hardware device manager and see if their is a yellow exclamation by the USB port
2) You have not downloaded the installation CD with key drivers - download the cd
3) windows is missing drivers - -go into the hardware device manager and see if there is a yellow exclamation mark by the mp3 player icon
Creative's website has an FAQ addressing the exact question you have asked
If all else fails,
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-Tha mp3 Doctor
Posted on Jun 18, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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