Question about Philips SA5125/37 MP3 Player

1 Answer

Does not recognize

So, I have the SA5125/37 and it worked fine connecting with my old laptop running Windows XP and Windows Media Player 10.

However, I have recently gotten a new laptop (old one is gone) that runs Vista and WMP 11. I re-installed the Philips software CD that the MP3 player came with, but it will not recognize the MP3 player when I plug it in. I've seen suggestions to do a "repair," but even when I do so, it comes up with "An unknown error has occurred" and nothing happens.

I suspected that maybe I needed to update the firmware, but the Device Manager tells me that there are no firmware updates available right now (which I'm skeptical, since I think I remember having to update my firmware on my old, XP laptop a year ago).

I've tried going onto the family's desktop with XP, and I get the exact same problems. Help, please!


By the way, this previously offered solution does not work for me:

"Without opening the Philips device manager, disconnect the player from the computer, turn it off, and hold in the volume + button. Continue holding in the volume + button as you reconnect the player to the computer. After reconnecting, continue holding in the volume + button until the "Found New Hardware" Wizard pops-up. Go through the reinstallation process. Once complete, open the Philips Device Manager and click on the update button to make sure the device has the latest firmware upgrade."

Posted by on

  • TheMisfits Jun 19, 2008

    Hmmm... just tried, no good. As it installs, it tells me that this version of the Device Manager already exists. I downloaded the firmware update, but it's a bunch of unrecognized files like .sb and .rsc that I don't know what to do with.

    Tried to update again (which I can only do by right clicking the icon in the taskbar, not directly in the opened program), no use.


×

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 8,596 Answers

Ahh - you have Vista! You MUST get the newer version of the software from www.usasupport.philips.com. Enter your model number and go to the "software & drivers" section. Download the updated version of the device/firmware manager. Once the Vista-compatible version of the software is installed, then you can go to the Update tab and the firmware upgrade that you need will be installed - you will not get the "your player's firmware is already up to date message."

Posted on Jun 18, 2008

  • Corey Knoettgen
    Corey Knoettgen Jun 20, 2008

    Uninstall the old device manager completely, and then install the version from the Philips website. You MUST click Update in the new device manager - any other "update" will only update the driver, not upgrade the firmware. And, yes, you're right the raw firmware upgrade files from Philips website are no good for doing a firmware upgrade.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My Samsung YP-S2 Mp3 player can't be recognised by computers when I plug it in through the usb input (it used to work), therefore I'm not able to upload music on it anymore. How can I fix this bug?


Samsung Player Is No Longer Detected By Windows XP, Vista, Emodio Or
Samsung Media Studio.
-------------------------------------------------------------------------------------------------------------------------------------------
When your computer doesn't recognize your Samsung MP3 player, programs
such as Samsung Media Studio (SMS), Emodio, Windows Media Player
(10 or 11) do not allow you to transfer files to your player.
In SMS and Emodio, the portable icon appears grayed out.
In Windows Media Player, you are prompted to connect a device.
Your PC may fail to recognize your player for a variety of reasons.
To begin troubleshooting, scroll down, and then click the operating
system your computer is currently running.
-------------------------------------------------------------------------
General Operating System Information
-------------------------------------------------------------------------
On Windows computers, Samsung MP3 players require at least Windows XP
Service Pack 2. If you have an older operating system such as Windows
2000 or Windows 98, your computer won't recognize your player until you
upgrade your PC to at least Windows XP Service Pack 2.
If your PC is running Linux or MAC, it will not recognize some MP3
players that support only MTP mode. However, it will recognize players
that support UMS mode and list them as mass storage devices.
The following Samsung MP3 players support UMS: YP-U1, YP-U2, YP-U3,
YP-U4, YP-U5, and YP-S2.
The following Samsung MP3 players support both MTP and UMS mode: YP-Z5
and YP-P3.
Windows Vista may fail to detect you device if the player is not
connected properly, Windows Media Player is not installed or has become
corrupted, Vista is unable to install the MTP drivers, or the MTP patch
is not installed.
You can check it out further by going to this website and entering the information about your player
http://www.samsung.com/us/support/#
Please rate me.

Jan 15, 2011 | Samsung YP-S2 MP3 Player

1 Answer

When it the zen is turned on it says firmware


Had the same problem and nearly went nuts trying to fix it. Here's what I did:

1. Uninstall all creative driver & creative software.
2. Uninstalled Windows Media Player 11 (Rolled back to WMP 10) and restarted PC.
3. Uninstalled Windows Media Player 11 Runtime and restarted PC.
4. Downloaded and Installed the latest free version of Winamp from http://www.winamp.com
5. Connected my A/C Power Cord to my Nomad Jukebox then connected my Nomad Jukebox via USB cable to the Computer.

The computer should then recognize the Nomad Jukebox as "Found New Hardware" then "MTP Device" and lastly "Your new hardware is installed and ready to use.

6. If you haven't already, go to the creative website and download the Creative Zen Xtra PlaysForSure Firmware 2.10.03 and save it to your computer.
7. Run the Firmware (Make sure Nomad Jukebox is connected) and at this point the Computer should recognize the Nomad Jukebox and begin the upgrade.

After your upgrade is complete, You can go ahead and re-download Windows Media Player 11 and it will recognize the Nomad Jukebox.Not sure what version of windows you have, but I have two computers, one with windows xp and the other has windows 7 and Im able to transfer music perfectly fine with Windows Media Player and RealPlayer on both computers. I hope this works for you. Good Luck!

Jan 05, 2010 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Who do you put songs on my mp3 player


Most mp3 players are 'plug and play', meaning they will be recognized and have drivers automatically installed when connected to a Windows machine running XP or above. If you use Windows Media Player 9 or above, you can click on the 'sync' tab at the top to see your player and add songs to the mp3 player. Only mp3 players that I know of that are proprietary are iPods, which solely use iTunes to sync media. Any other brand mp3 players should work fine with Windows Media Player.

Jun 13, 2009 | iLO (2 GB) MP3 Player

1 Answer

The computer does not recognize my Atak MP3 player.


My Zen Vision M Series has worked fine with my Dell Inspiron 1150 for about a year with no recognition problems. However, as of about a month ago my PC denies a connection with the Zen now. In many instances a windows message keeps appearing saying that the the usb ports cannot accomodate the connection between the two fast enough. I had minor problems with the usb ports, however, a simple reconnection resolved the problem. How can I get my computer (which is running XP) to recognize my MP3 player and might it really be a usb problem? Would appreciate any assistance mel4pat2000

Mar 31, 2009 | Audio Players & Recorders

1 Answer

Help


Ok when you hook it up and it says MTP just push and hold the Play pause key till it says Usb then it should recognize it .....
now mine recognizes it on both usb and mtp i have win xp pro ...  If you do this and it doesnt work 
If you are using Windows XP or Vista, make sure that the player is in the Media Transfer Protocol (MTP) mode. This can be done by pressing the M button. This button is located on the top of your mp3 player. Open Windows Media Player 10 or 11 and follow the directions for transferring (synchronizing) music. If you have Windows Media Player 9 on your XP machine, upgrade to Windows Media Player 10 or 11. This can be done by visiting www.windowsmediaplayer.com.
If you are using Windows 98SE, Windows ME, or Windows 2000, you will only be able to transfer music using the USB transfer mode. Open Windows Media Player 9, and follow the directions for transferring (synchronizing) music.
If you have version 9 on Windows 98SE or Windows ME, you will need to visit the Download Center for updated drivers.

Jan 15, 2009 | GPX MW-238B MP3 Player

1 Answer

HElp!!!!


After three months of trying and trying in many computers, following many, many procedures found all over the Internet, my Creative Nomad has accepted the firmware and has borned again.
What I did?
1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device.
It recognizes the device but can´t find any update to the drivers,
2. Updated Windows Media Player 9 to Windows Media Player 10,
3. Restart the computer
4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers.
5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)"
6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.

The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.
Hope this can be useful to smoeone, somewhere, sometime.....

May 12, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

2 Answers

Trouble Installing MP3 player.


Are you using a USB1 or a USB2 connection for the device. I found that on my older computer which still utilizes USB1 I had the same problem but on my newer PC utilizing USB2 it was recognized correctly and I had access to all the folders. Both PCs run XP.

Dec 28, 2007 | Coby MP-C582 MP3 Player

3 Answers

Philips HDD6330/17 suddenly not recognized by Vista


Check which version of Windows Media Player you have loaded.
Open Windows Media Player. Click "Help" and "about". This should show which version you have.
Windows Automatic Updates may hve updated to version 11.

The Philips HDD6330 is only compatible with version 10 under Windows XP.

If you have version 11, then uninstall and it should roll back to version 10.

Dec 22, 2007 | Philips GoGear HDD6330 MP3 Player

2 Answers

Pc not recognizing zen


Does the firmware update recognize it?

Jun 14, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Its not plug and playing Sandisk 240m 1g


Hi blackmajik, I just got a Sandisk m250. Windows wouldn't recognize it either until I updated my Windows Media Player to version 11. Now XP sees it just fine and the MP3 player syncs with WMP and accepts and plays music!

Jun 07, 2007 | SanDisk Sansa m240 MP3 Player

Not finding what you are looking for?
Philips SA5125/37 MP3 Player Logo

98 people viewed this question

Ask a Question

Usually answered in minutes!

Top Philips Audio Players & Recorders Experts

Gyula Lacz

Level 3 Expert

482 Answers

kakima

Level 3 Expert

102366 Answers

 Grubhead
Grubhead

Level 3 Expert

4852 Answers

Are you a Philips Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...