So, I have the SA5125/37 and it worked fine connecting with my old laptop running Windows XP and Windows Media Player 10.
However, I have recently gotten a new laptop (old one is gone) that runs Vista and WMP 11. I re-installed the Philips software CD that the MP3 player came with, but it will not recognize the MP3 player when I plug it in. I've seen suggestions to do a "repair," but even when I do so, it comes up with "An unknown error has occurred" and nothing happens.
I suspected that maybe I needed to update the firmware, but the Device Manager tells me that there are no firmware updates available right now (which I'm skeptical, since I think I remember having to update my firmware on my old, XP laptop a year ago).
I've tried going onto the family's desktop with XP, and I get the exact same problems. Help, please!
By the way, this previously offered solution does not work for me:
"Without opening the Philips device manager, disconnect the player from the computer,
turn it off, and hold in the volume + button. Continue holding in the
volume + button as you reconnect the player to the computer. After
reconnecting, continue holding in the volume + button until the "Found
New Hardware"
Wizard pops-up. Go through the reinstallation process. Once complete,
open the Philips Device Manager and click on the update button to make
sure the device has the latest firmware upgrade."
Ahh - you have Vista! You MUST get the newer version of the software from www.usasupport.philips.com. Enter your model number and go to the "software & drivers" section. Download the updated version of the device/firmware manager. Once the Vista-compatible version of the software is installed, then you can go to the Update tab and the firmware upgrade that you need will be installed - you will not get the "your player's firmware is already up to date message."
Uninstall the old device manager completely, and then install the version from the Philips website. You MUST click Update in the new device manager - any other "update" will only update the driver, not upgrade the firmware. And, yes, you're right the raw firmware upgrade files from Philips website are no good for doing a firmware upgrade.
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Hmmm... just tried, no good. As it installs, it tells me that this version of the Device Manager already exists. I downloaded the firmware update, but it's a bunch of unrecognized files like .sb and .rsc that I don't know what to do with.
Tried to update again (which I can only do by right clicking the icon in the taskbar, not directly in the opened program), no use.
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