Question about Philips SA5125/37 MP3 Player
So, I have the SA5125/37 and it worked fine connecting with my old laptop running Windows XP and Windows Media Player 10.
However, I have recently gotten a new laptop (old one is gone) that runs Vista and WMP 11. I re-installed the Philips software CD that the MP3 player came with, but it will not recognize the MP3 player when I plug it in. I've seen suggestions to do a "repair," but even when I do so, it comes up with "An unknown error has occurred" and nothing happens.
I suspected that maybe I needed to update the firmware, but the Device Manager tells me that there are no firmware updates available right now (which I'm skeptical, since I think I remember having to update my firmware on my old, XP laptop a year ago).
I've tried going onto the family's desktop with XP, and I get the exact same problems. Help, please!
By the way, this previously offered solution does not work for me:
"Without opening the Philips device manager, disconnect the player from the computer, turn it off, and hold in the volume + button. Continue holding in the volume + button as you reconnect the player to the computer. After reconnecting, continue holding in the volume + button until the "Found New Hardware" Wizard pops-up. Go through the reinstallation process. Once complete, open the Philips Device Manager and click on the update button to make sure the device has the latest firmware upgrade."
Ahh - you have Vista! You MUST get the newer version of the software from www.usasupport.philips.com. Enter your model number and go to the "software & drivers" section. Download the updated version of the device/firmware manager. Once the Vista-compatible version of the software is installed, then you can go to the Update tab and the firmware upgrade that you need will be installed - you will not get the "your player's firmware is already up to date message."
Posted on Jun 18, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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