Question about Microsoft Windows XP Home Edition

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When browsing the internet I picked up a Trojan Virus and immediately up came "Thinkpoint" with a Microsoft logo, telling me to download Thinkpoint and run it. When I did the answer was "23 files cannot be restored Heuristic Module Missing, So I clicked on Hueristic menu and it said it was not connected to the internet. I am assuming it needed to download from the internet. I tried to click on start so I could go to the internet, BUT NOW I CANNOT GET OUT OF THINKPOINT. I RE-START THE COMPUTER AND IT GOES BACK TO THE SAME POINT. THE COMPUTER IS NOW LOCKED UP TO THINKPOINT WHEN IT IS RE-BOOTED. HEEELLLLP!! I am operating XP on a Dell Demension C521. ED ED

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Buy a new disk-drive (your current disk-drive probably is a few years old, and probably the warranty on the disk-drive has expired. So, it's good "preventative maintenance" to replace it before it "dies".)

Disconnect the old disk-drive.
Connect the new disk-drive.
Re-install Windows.
Re-install anti-virus software (or pick a different one, since your current one "failed" to protect you).
Re-install programs (Microsoft Office, Adobe Reader, WinAmp).
Reconnect the old disk-drive as a "slave" drive.
Copy all your files from the "old" disk to the "new" disk.
Virus-scan the "old" disk.

Eventually, "wipe" the old disk, and then, once a week, copy all your files from the "new" disk to the "old" disk, to create a good "second" copy of all your files, to protect you, should your "new" disk-drive suddenly fail.

Posted on Nov 12, 2010


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Step 1. Stop ThinkPoint process

Once Windows loaded you will see a window similar to the one below.
ThinkPoint screen

Now press CTRL + ALT + DEL. It will open Windows Task manager. Select hotfix.exeprocess as shown in the screen below.
Windows Task manager

Click "End Process" button. It will close ThinkPoint.

Now click File, New Task. Type explorer and press Enter. It will back the Start button and task bar.

Step 2. Remove ThinkPoint associated malware

Download MalwareBytes Anti-malware (MBAM). Close all programs and Windows on your computer.

Double Click mbam-setup.exe to install the application. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.

If an update is found, it will download and install the latest version.

Once the program has loaded you will see window similar to the one below.
Malwarebytes Anti-Malware Window

Select Perform Quick Scan, then click Scan, it will start scanning your computer forThinkPoint infection. This procedure can take some time, so please be patient.

When the scan is complete, click OK, then Show Results to view the results. You will see a list of infected items similar as shown below. Note: list of infected items may be different than what is shown in the image below.
Malwarebytes Anti-malware, list of infected items

Make sure all entries have a checkmark at their far left and click "Remove Selected" button to remove ThinkPoint. MalwareBytes Anti-malware will now remove all of associated ThinkPoint files and registry keys and add them to the programs' quarantine. When MalwareBytes Anti-malware has finished removing the infection, a log will open in Notepad and you may be prompted to Restart.

ThinkPoint removal notes

Note 1: if you can not download, install, run or update Malwarebytes Anti-malware, then follow the steps: Malwarebytes won`t install, run or update - How to fix it.

Note 2: download and install some antivirus softare ex. Microsoft Security Essentials for free. And watch your clicker from now on!!!!

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