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I powered up the laptop but the desktop will not show on screen even though the screen to choose which user to sign on as still displays. I have tried a restart both with the power cord connected and on battery with the same results. I am also able to access the F2 System utilities. Any ideas? thanks Dave

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Hello,

What I suspect here is a problem with either the VGA driver or the resolution of your LCD Display.

In this case, I would suggest that you do this:

First of all verify that the system can log onto the desktop by starting it up in safe mode-
To start it in safe mode, do this: when you power on your system, keep tapping the F8 button, and then select safe mode, and allow it to boot.

If it boots onto your desktop succesfully in safe mode(where the graphics will not look so good), then what you just need to do is to update your VGA driver. I recommend updating the driver directly from the internet because by doing this you will get the best driver and the latest version of it.

Second, tap F8 again while its booting, and select enable VGA mode, then boot and see what happens.

To update the driver for your VGA directly from the internet, do this:
Power on your system, tap F8 as before, but this time around select Safe mode with networking, so that you will be able to connect to the internet.

After this, right-click on my computer---> then properties---> then select device manager.
On the device manager page, select display adapter, and right-click on the drivers that is shown on the pull-down menu, and select "update driver software".

You will then be taking to a page where you will be asked if you want to update directly from the internet or not.

Select that it shoud update directly from the internet directly, and wait for it to finish.

try these processes out and let me know how it goes. Also let me know which operating system you are using.

Hope this helps you out.

Goodluck and thank you for using Fixya.

Posted on Nov 12, 2010

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