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Re: Not collecting water
If everything is running and no water is being produced the system may have lost its refrigerant. There are two motors in dehumidifiers. One is the fan and the other is the compressor. Make sure they are both running.
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Not up on the unit, but water condenses on the evaporator of an a/c unit dropping onto a tray, as self evaporating, would assume that the drain from that tray is fed to the top of the compresor, which will have a tray around the top, heat from the compressor will evaporate the water, same as with a fridge. In dehumidifier mode, water would need to be collected, rather than evaporated back into the atmosphere, defeats the object other wise. so is lower tank around compressor? that would be for a/c mode upper tank for dehumidifier
2. The water is not being routed to the collection bucket properly. This dehumidifier has an option to connect to a hose that can be routed to a drain. Look in the back of the unit to see if you see a connection that could accomidate a garden hose. If you see this and there is no hose connected you may be dumping the water on the floor instead of the bucket. This could explain why your carpets are damp.
It's possible that the coil has become extremely dirty. It can be cleaned, but to do it well requires removing the external housing to better access the coil. I had a similar problem where the dehumidifier ran and the coil became quite cold but would not condensate. A thorough cleaning has it working as good as ever. Compressed air is not sufficient to remove the dirt accumulation, it must be physically scrubbed or rinsed from the surface. I used a rag pulled back and forth to scrub between the coils in areas where I couldn't reach to dislodge the grime with my fingers.
Check to see that the air is flowing freely through the dehumidifier. They will accumulate dust particles and become plugged. Also make sure that it is not freezing up (you would see ice forming inside through the vent openings). I have had to remove the case to clean lint from some units to get them to operate more efficently. Always unplug the unit to clean and service it.