Question about Sentry Fireproof Safe

Open Question

I own a Secustar Safe Electronic System (small wall mounted safe) and would like to change the security code. I know my current code and I have the keys, just don't know how to change the code. Would appreciate any help I can get. Thanks,

Posted by on

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: changing the combination

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} You must have the factory combination in order to change the combination that was added to the safe and the factory combination can not be erased if that is the combination you are trying to erase.

All you have to do is press program & type in the factory code 2 times & that will erase the number you created.

Then to add a new combination all you have to do is: press program followed by 5 new numbers. Then to see if they new number works, just type in the new combination & the green light should come on & you have 4 seconds to turn the handle

Posted on Nov 25, 2008

  • 1 Answer

SOURCE: Sentry Safe (DSW3607 Model) Won't Open

I finally ignored the poorly-written instructions for programming a personal code and simply entered the factory code first and then pressed the prog/enter code button.  The safe opened.  The instructions tell you to push the prog/enter code first and then enter the factory code or personal code to open the safe.  Wrong!  Do it my way should this problem happen to you.

Posted on Mar 23, 2009

  • 57 Answers

SOURCE: I have a sentry fire safe with an electronic lock

Normal 0 I found this hope it will help. So I called the sentry safe company, (800-828-1438), and waited for about 10 minutes to speak to a representive, (that was alright since I have a speaker phone). The first thing they asked me was about the condition of the batteries. I told them that they were brand new. The person then asked about the brand name and expiration date of the batteries. They were generic batteries, but the expiration date was fine. They suggested a new set of batteries, and mentioned that I could bypass the battery pack, (which sometimes fails), by unplugging the pack and using a regular 9 volt battery.. So just to cover the base, I went down to the store and obtained a brand new 9 volt duracell battery. I unplugged the battery pack and plugged in my new battery. I then pushed the combination numbers and my safe again failed to open.
I called the sentry company back using my speakerphone feature again while waiting to speak with a technician. The tech asked me about the batteries and I told him it had a new 9 volt at the last technician’s recommendation. The person began to talk about the actuator cylinder inside the safe, stating that it did not sound like it was actuating. Then they told me something that really made me wonder about the quality of this safe. They told me I would need to hit the safe with a rubber mallet in an attempt to get the actuator to engage so I could open the sentry safe. OK, so the safe is supposively built to keep my belongings safe from thieves and fire, but now I am going to fix it with a rubber mallet? Good thing my sentry safe was inside, somebody might have wondered about my mental state if they had seen me beating this fireproof safe with a rubber mallet! (PS: If you use the rubber mallet option or any other suggestions that sentry’s customer assistance supplied, and have firearms or dynamite in your safe, you do so at your own risk, use wise judgement for your own safety)
Well it just so happens that I had a rubber mallet and did not need to once again go to the store to get something to personally fix my great sentry fireproof safe. So I begin beating the sentry safe with this mallet and then tried the combination again. Woolah, It opened! I stopped for a moment and began to ponder how many other things I could fix with this magical rubber mallet. I mean, what about the TV, the computer, my fridgerator and that cell phone that always drops calls? Could it be that I have discovered the fix all to all mechanical issues? As I began to look at my belongings in my fireproof safe that I have just opened with a rubber mallet, I thought "so if I close the safes door will I need a sledge hammer next time"?
Time for another phone call, back to the speakerphone. The technician this time listened to my issue and asked me if I had some lubricant like WD-40 with a small tube that attaches to nozzle. I thought, "well of course I do, I was just using that to fix the broken water pipe in the garage." The phone tech tells me where to spray the lubricant on the inside of the sentry safe door. He has me do this in the open and closed combination positions, and it’s now opening when I press the combination numbers with the door open, hurray! The only problem is that after working in the lubricant a few times the handle on the door does not lock into the locked position. I no longer need the combination to unlock my safe, I only need a can of lubricant! OK, this is one really tough safe, what thief would ever think that they would need a rubber mallet and a can of silicon lubricant to open up a safe?
Back to the speakerphone, this time a lady technician. She wants me to get a screwdriver and pry off the plastic piece on the back side of the door. At this point I said to her, you have built a product that I need to have a rubber mallet, a can of 3 in 1 spray lubricant, and a screwdriver to open? She stated that she was doing all she could to help me fix my safe and asked me how long I had owned the safe. I told her about 2 years and she stated that it was out of warranty. I thought, well who needs a warranty when they have a magical mallet, a can of black led, and a screwdriver? Anyway she directs me to pry the plastic backing off of the door and when I do this little piece of plastic falls out onto the floor. I look at this little plastic piece pondering in my mind, what’s it’s part in all of this. Well the technician is directing me to look at the arms and gears and some arrows that line up between the metal arms and plastic gears. What’s wrong with that picture? Metal and plastic don’t really work together long before the plastic breaks. I had to wonder for a moment, is this some really expensive fireproof plastic? The arrows line up and with that information she directs me to the area of the actuator again, she says "you see the circuit board" and a little white button that sticks out from it?" I said well yes, I see the circuit board and the little white button you are talking about seems to be laying on the floor broken off. So I picked it up and said, "this little broken piece of plastic that connects to the metal arm on the safe is why the safe does not work right?" She tells me yes that’s the problem, that i have broken it and since it’s out of warranty that there is nothing she can do to help me. But she then asks me to hold on for a moment…..
She comes back to the phone sounding sincere, like she has just solved all my problems, and tells me that she has spoke to her supervisor and that they can offer me 10% off on any safe that I would like to purchase. I thought what great customer service, now they want to sell me another safe with metal and plastic pieces that break and give me a huge discount of 10%, and I bet it comes with a free maintenance kit which includes a polo stick, some lard oil, and a screwdriver on the rocks! Needless to say I declined their gracious offer.
I will say that all the organizations personnel, (that I spoke with), were courteous and trying to be helpful, (that was within the realm of authority they were given). With a product such as this, and the great customer service I experienced, I thought it was probably best to find a safe that was free of little plastic pieces that break off, cause those plastic pieces won’t save you 10% !

Posted on Oct 08, 2009

  • 1 Answer

SOURCE: Can't open my Protocol Home Safe - Electronic Keypad Entry

Hi I have a Sure Safe electronic key pad safe, i have owned for about 5 years we have moved house and it was placed in storage.
For the life of me i can not remember the code i have tried endless times !! is there a way to get in or do i take it to a professional.

Posted on May 29, 2010

SOURCE: CAN NOT OPEN MY SAFE,

To retrieve your lost sentry fireproof safe combination. First, find your safe's Model and Serial Number. The Serial Number is printed on the small label on the right side of safe (on paper tag near hinge) or under handle. As this information is confidential a valid credit card and email is needed to verify a customers name and address
sentry safe combination archives searches. Do come with a service charge although it's definitely cheaper then buying a new home electronic sentry fireproof safe.
A
good locksmith should be able to help you with the dialing programming instructions and lost Sentry Safe Key Replacements

Posted on Sep 18, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Secustar Safe is locked


Don't you have a over ride key?
look on this link for what I mean.

2006 Competitive safes Cash Box Digital Lock Depository Safe...

Jun 11, 2014 | Locks & Locksmithing

1 Answer

Secustar safe


just bought a secustar safe and we threw out the instructions without even opening the safe

Jan 14, 2014 | Home Security

2 Answers

Manual for stramm digital electronic safe manual


The Stramm safe we have is a small one that we use to store keys for our drivers. To change the combination, open the safe with the current combination. Sorry, can't help you if you don't know that. Inside the door is a plastic panel covering the batteries. Pinch the plastic catch at the top and open the panel. There is a small red button which you can press to change the combination. When you press it, you will hear a double beep. Enter your desired new combination. The trick is that the last digit must be either an "A" or a "B" which signals the end of your combination. For example, if you want your new combination to be 123456, you can't do that. The closest you can come is 123456A or 123456B. Hope this helps. Steve, Mbeya, Tanzania

Apr 06, 2013 | Safe International Digital Electronic Safe...

1 Answer

Change code number to a new number on safe e.d.safe s25ebf


To open an electronic safe the first time, press the following numbers/letters on the
electronic keypad -159B. (These numbers are preset. You should change the code as soon
as possible after opening the safe to insure proper security). After you have entered the
factory set code, you will need to turn the knob on the faceplate to open the door. You will
have 5 seconds to turn the knob before the locking mechanism is reactivated.
ENTERING YOUR SECURITY CODE
To enter your own security code you will need to follow the steps listed below:
1. After opening the electronic safe (with the pre -set factory code of 159B) locate the
small red button on the inside of the door near the hinge.
2. Press the red button and then release it, you will hear a beep.
DO NOT SHUT THE DOOR UNTIL YOU HAVE CONFIRMED THAT YOUR NEW
SECURITY CODE HAS BEEN ENTERED CORRECTLY.
3. With the door open, enter your own personal security code, which can be 3- 8 digits
long, and confirm your new code by pressing the letter "B" on the electronic touch pad.
Before you close the door, try the new security code to make sure the lock release the
knob so you can turn it and retract the live action locking bolts.

Aug 04, 2011 | Office Equipment & Supplies

1 Answer

How do i change my code on my safe? it is a S-25E i have keys but want 2 change the code


Try this,

NOTE: The safe needs to be upright and right side up or the locking mechanism
won't work.
ELECTRONIC SAFES
To open an electronic safe the first time, press the following numbers/letters on the
electronic keypad -159B. (These numbers are preset. You should change the code as soon
as possible after opening the safe to insure proper security). After you have entered the
factory set code, you will need to turn the knob on the faceplate to open the door. You will
have 5 seconds to turn the knob before the locking mechanism is reactivated.
ENTERING YOUR SECURITY CODE
To enter your own security code you will need to follow the steps listed below:
1. After opening the electronic safe (with the pre -set factory code of 159B) locate the
small red button on the inside of the door near the hinge.
2. Press the red button and then release it, you will hear a beep.
DO NOT SHUT THE DOOR UNTIL YOU HAVE CONFIRMED THAT YOUR NEW
SECURITY CODE HAS BEEN ENTERED CORRECTLY.
3. With the door open, enter your own personal security code, which can be 3- 8 digits
long, and confirm your new code by pressing the letter "B" on the electronic touch pad.
Before you close the door, try the new security code to make sure the lock release the
knob so you can turn it and retract the live action locking bolts.


Good luck

Thanks


Apr 29, 2011 | Office Equipment & Supplies

1 Answer

My secustar safe wont open by entering my password, dont have the keys since i bought this semi-used on a garage sale. How can i open it? the number under cover is H0667 a locksmith will charge me 40 usd...


I just had the same problem because the battery had died, luckily I didn't sleep through all of my science classes so I got the wifes hair dryer, warrmed up the outer shell of the safe for about 10 minutes which allowed the batteries once last gasp and opened the safe. Changed the batteries and good to go.
Now my question - this is a secustar wall safe and ' thought it came with a key that I can't find nor can I foind a spot to use a key? how do I know if it is the model that uses a key ?

Nov 04, 2010 | Sentry Fireproof Safe

2 Answers

Change code


Try this
Open the safe.
press the red button on inside of door
entry the new code you want followed by B
Should be good

Nov 22, 2009 | Safe International Digital Electronic Safe...

6 Answers

I forgot the safewell electronic code and didnt have the key


NOTE: The safe needs to be upright and right side up or the locking mechanism
won’t work.
ELECTRONIC SAFES
To open an electronic safe the first time, press the following numbers/letters on the
electronic keypad –159B. (These numbers are preset. You should change the code as soon
as possible after opening the safe to insure proper security). After you have entered the
factory set code, you will need to turn the knob on the faceplate to open the door. You will
have 5 seconds to turn the knob before the locking mechanism is reactivated.
ENTERING YOUR SECURITY CODE
To enter your own security code you will need to follow the steps listed below:
1. After opening the electronic safe (with the pre -set factory code of 159B) locate the
small red button on the inside of the door near the hinge.
2. Press the red button and then release it, you will hear a beep.
DO NOT SHUT THE DOOR UNTIL YOU HAVE CONFIRMED THAT YOUR NEW
SECURITY CODE HAS BEEN ENTERED CORRECTLY.
3. With the door open, enter your own personal security code, which can be 3- 8 digits
long, and confirm your new code by pressing the letter “B” on the electronic touch pad.
Before you close the door, try the new security code to make sure the lock release the
knob so you can turn it and retract the live action locking bolts.

If you can not get this open more then likely you will have to cut it open.. One last thing to try is to email safewell sales@safewellsafe.com
\
Good luck

Sep 14, 2009 | Locks & Locksmithing

3 Answers

Lost instructions for sandleford E.S.20 safe


The operating instructions on the ES20 as per the crappy manual:

Open safe using emergency key provided

Insert batteries in the box inside the door

Opening the safe
a. pre-set factory code 159
b. input 159 (the yellow light will flash and the buzzer will beep), then press B or A button, the green light will be on, rotate the knob clockwise, pull outwards, the door is opened

Closing the safe: close the door, input the code (the green light will flash for 5 secs). Turn the knob anti clockwise, the control system will activate and the safe will be locked

Changing the code: open the safe, press the red button located inside the door, the yellow light will go on indicating the code can be changed. Input the new code (1-8 digits), then press A or B button, it shall be confirmed by two beeps indicating the new code has been accepted and stored. If the yellow light and buzzer beeps 3 times the code is invalid - try again

Emergency Key - store in secure place NOT inside the safe. Remove the override cover in the centre of the face of Safe (its a silver plastic panel with Sandleford Electronic Safe ES20 on it), insert override key (a cyclinder key) - hidden underneath the override cover panel - and turn anti clockwise, rotate the knob clockwise to open door

Changing the Battery - If the red and green light are on this indicates that the batteries are low and require changing. To ensure the batteries have been installed correctly test before closing the door

References:
1. Operating instructions EA Electronic Safe
2. http://www.secustar.com/products-en/estype-safe.htm

Jan 09, 2009 | Sentry Fireproof Safe

Not finding what you are looking for?
Sentry Fireproof Safe Logo

Related Topics:

482 people viewed this question

Ask a Question

Usually answered in minutes!

Top Sentry Home Security Experts

Jim London
Jim London

Level 2 Expert

257 Answers

Computer Repairing
Computer Repairing

Level 3 Expert

14641 Answers

 Brian Main
Brian Main

Level 3 Expert

424 Answers

Are you a Sentry Home Security Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...