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QUESTIONS! ONE, DOES YOUR CAMERA HAVE A SOFTWARE DISC WITH IT? AND TWO, HAVE YOU ATTEMPTED TO DOWNLOAD THE DRIVER FROM YOUR CAMERA WEBSITE TO YOUR COMPUTER. THREE, YOUR COMPUTER WON'T RECOGNIZE YOUR CAMERA WHEN YOU CONNECT IT TO YOUR COMPUTER? USUALLY, MOST NEWER COMPUTERS WILL RECOGNIZE MOST CAMERAS WHEN THEY ARE CONNECTED VIA USB, FIREWIRE, AND TURNED ON. IF THIS IS NOT HAPPENING, THEN I WOULD SAY YOU NEED TO FIND THE DRIVER FROM YOUR CAMERA WEBSITE AND DOWNLOAD IT. HOPE THIS HELPS YOU