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It could be one or more of a few causes. Easiest to check is the belt and/or brush roll. There are two switches for the brush roll. Both must be working properly. One is by the main power switch and the other is in the motor compartment. If the problem still persists check the brush bar motor in the power nozzle assembly
The drive belt may have just melted a notch into the rubber on the motor piston. With the cover off, are you able to move the brushes by hand? When the brush bar turns, does the drive belt move too? If so, move it for a full rotation of the belt (make a mark with a Sharpie and move it until you see your mark again)
If there's a melted notch or "Dent" in the belt, you'll need to replace it
Jim, To put tension on the brush, tilt machine forward when upright, move carpet selector knob to carpet. then turn vac on. Brush will only spin when vac is tilted back to operate. brush stops when upright and on to use hand tools so the er is no danger to carpet or persons with moving roller.
Make sure the 'Power brush' switch on the contol panel on the hose is depressed. Check the circuit breaker on the power nozzle; it will either be a button or a breaker that looks like a rocker switch, try to reset it.
Is the power nozzle motor running but the brush just isn't turning? If so you may have a broken belt. Not a likely solution since the belt is a lifetime belt, but still remotely possible.
I have the same steamcleaner and had the same problem, I took mine apart a found a clog between the turbine and the wheel that the turbine moves by vacuum when it gets glogged there is no vacuum to move the wheel. If you are not mechanically inclined in suggest you do not take it apart unless you think you can get it back together properly.
The front brush motor will not engage until the power is turned on and the handle is in the down position. In the upright position the brush motor wont engage. Typical faults will be the belt is broken and needs replacing or the fornt brush motor needs replacing.
Hey there scrappy13, I would suggest you unplug the unit, turn it upside down and remove the bottom plate uncovering the brush assembly. Inside there should be a belt which drives the spinner brush. If that is in tact, then the brush itself may have been unseated when you pulled the rug out. It should be obvious to find the correct placement. Reseat, ensuring the belt is attached properly to the motor as well as the brush. If the belt has broken, a replacement is available at a registered repair facility. Good Luck!