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I am trying to use my HP 2 webcam for skype - video works but the mic doesn't. I have tried reinstalling the drivers. Twice. Still no luck

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 2658 Answers

SOURCE: HP Deluxe Webcam w/ Vista Home Premium 32Bit - Has Sound No Video

Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/

No luck ? download this diagnostic tool and run it through

http://www.download32.com/webcam-diagnostics-d35065.html

Don't worry about the first alert - I always get that.

Webcams run on support software some on flashplayer some shockwave player and some Activex - so make sure these are in place and up to date - check the support software against the machine the webcam works in.

The USB port you are using needs to be checked out as well

Webcam software is notorious for getting locked on to programs that you have been using - I often have to reboot my software by unplugging the cam for a couple of seconds when changing from Skype to Yahoo for example

If the software in the Imaging folder is not being used you could uninstall it in case you have a conflict.

Have you tried to update the driver from the Device Manager ? expand the folder and click on the webcam text - update driver using internet option.
Please post any feedback that may be useful to other users

Posted on Dec 18, 2009

  • 1 Answer

SOURCE: HP Webcam Deluxe KQ246AA Not working correctly in XP

No solution, but I have precisely the same issue. I've reinstalled and removed ArcSoft many times, being careful to clean registries, etc but to no avail. The camera actually worked with Skype initially (plug and play), UNTIL I installed ArcSoft. So I think that ArcSoft "stepped" on a driver somewhere that I can't detect or repair. (I'm using "Driver Detective" but so far it hasn't helped) Will update if I find a fix.

Posted on Jan 03, 2010

yooperbud
  • 8637 Answers

SOURCE: my camera only has black/gray screen but audio/mic work fine

Follow the instructions below and it will work.

Disconnect the Camera from the USB port and reinstall the CD or Downloaded software program.

When the program asks you to connect the camera to the USB port, do so and it should work.

Then to use it on the Web, do this.
Web Camera’s have to be setup on the program they are to be used with. Just installing the
camera on your computer does not set it up to broadcast on messengers or Skype.

Each program has Options that have to be setup in order for the Audio and Video to function
properly.


A. Skype Setup:

After downloading and installing Skype (http://www.skype.com/intl/en-gb/download/skype/windows/beta/downloading/) set it up as follows:

1. Go to Tools, then Options, and click on Audio Settings and set the Microphone and
Speakers to the computer Audio Card.
2. Then click on the Video Settings.
3. The camera if Installed Properly will come up and show a video picture.
4. Then, on the bottom of the page click on Save.

The camera and audio should function properly. Your friends and Family will now be able to
see and her to you.

B. Yahoo Setup:

After downloading and installing Yahoo Messenger

(http://www.soft32.com/download_30.html )

set it up as follows:

1. Go to Messenger at the top left and click on it.
2. Next go down to Preferences and click on it.
3. Next Calling and Devices on the right and set the Microphone and Speakers to the
computer Audio Card.
4. Next go to the Test Audio section and (in blue writing) click on “Open the call
setup assistant” and follow the instructions on the left window.

C. Windows Live Messenger:

1. After you start Windows Live Messenger, expand the view by clicking on the square on
top left next to the red X.
2. Then on the Windows Live messenger window on the right side, click on “ “Show Menus.”
And then click on “Show the Menu Bar”.
3. Next go to the Menu Bar on right side, click on “ “Action.”
4. Go to “TOOLS” and click “Audio and Video Setting” and follow the instructions.
NOTE: Your audio and video should work. Enjoy.

When done both the Audio and Video will function properly so you can chat and see family or
friends you are connected to.

D. AIM (AOL) Messenger

1. On the VIM sign-in window click on Edit.
2. Then click on Settings Enhanced IM.
3. Next click on Enhanced IM.
4. Then click on Audio Video.
5. The Audio and Video portion has drop downs so you can select the proper audio card and
video camera installed in you computer.
The Audi Video drop downs are
Microphone
Speaker
Camera

Adjust Your Audio and Video Settings:
In order to adjust your audio and video settings, please follow the steps given below:
1. Click the Audio and Video Settings button directly below the My Buddy or My Camera window.
If you are currently participating in an AOL Live Video IM session, a message will display:
You must disconnect the current AOL Live Video IM conversation before running setup. Would you
like to disconnect now? Click the Yes button.
2. The Audio and Video Tuning Wizard will appear to help you verify that your camera, speakers
and microphone are working properly. Follow the on-screen prompts.
Notes:
· The first time you use AOL Live Video IM, a message will display: Would you like to
first check your audio and video settings? Click the Yes button. The Audio and Video Tuning
Wizard will appear to help you verify that your camera, speakers and microphone are working
properly. Follow the on-screen prompts.
· images in AOL Live Video IM may appear reversed, or as a mirror image (text may
appear backwards) when you look at your own camera feed or at the picture-in-picture (PIP) display.
After making the settings your ready for a chat and video talk with your Family and Friends.

After you get your camera installed properly, DO NOT unplug it from the USB port as it will
cause the drivers to be corrupt and render the camera unusable till reinstalled it properly.
Hope this helps. Bud

Posted on Jan 10, 2010

  • 2 Answers

SOURCE: I've plugged the HP KQ246AA Webcam into my Mac

How did you get it to work at all w/ your powerbook g4? Just bought the same one & the blue light won't even stay on.

Posted on Jan 31, 2010

  • 2 Answers

SOURCE: HP Deluxe Webcam on SKYPE 4.0-friends can hear but not see me.

hello you've probably given up and binned the cam by now - we nearly did. but solved it last night. It's the annoying photo editing program that opens automatically when your camera opens up that's interfering with Skype. called magic-i or something like that. Remove that from your comp and the camera works fine. good luck!!

Posted on Apr 13, 2010

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Test your webcam here to make sure it broadcasts ok - Hit 'Allow' in the top window and check your cam in the left hand panel.

http://www.testmycam.com/

No luck ? download this diagnostic tool and run it through

http://www.download32.com/webcam-diagnostics-d35065.html

Don't worry about the first alert - I always get that.

Webcams run on support software some on flashplayer some shockwave player and some Activex - so make sure these are in place and up to date - check the support software against the machine the webcam works in.

The USB port you are using needs to be checked out as well

Webcam software is notorious for getting locked on to programs that you have been using - I often have to reboot my software by unplugging the cam for a couple of seconds when changing from Skype to Yahoo for example

If the software in the Imaging folder is not being used you could uninstall it in case you have a conflict.

Have you tried to update the driver from the Device Manager ? expand the folder and click on the webcam text - update driver using internet option.
Please post any feedback that may be useful to other users

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Try your webcam here, by hitting 'Allow' in the top window
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Your webcam should broadcast in the left hand window.

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On the Tools menu, click 'Options'.
In the navigation pane of the Skype Options window, click 'Audio Settings'.
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Trim webcam image using 'Settings'
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