Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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My dyson animal's clear bin latch is stuck and won't release. I can't take off the bin via the outer shroud release either.

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    SOURCE: My Dyson DC17 Animal clear bin won't latch at

    Hi there,

    I'm sorry to hear you're having difficulties with your DC17. If the bin won't latch at all, or if you can see that a part is missing or damaged, please get in touch with us directly. One of our experts will be happy to provide the assistance you need. If a replacement bin is necessary, it should be covered by our 5-year warranty as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Posted on Sep 12, 2011

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    How to clean 2 tier radial cyclones on dyson DC 50


    Hi there, it's Jack at Dyson.

    DC50 has two lifetime washable filters, which we recommend washing at least once a month in normal use. Use cold water without detergent and allow at least 24 hours for both filters to dry completely before replacing them in the machine.


    The cyclone pack itself doesn't require any maintenance - it should never be washed or submerged as this could cause damage not covered under your Dyson guarantee. However you can remove the clear bin from the cyclone pack, then use a soft brush or dry cloth to remove any fluff or debris from the mesh shroud. The inside of the clear bin can also be wiped with a damp cloth - make sure it's completely dry before reassembling.

    To remove the clear bin, press the red bin base release button to open the bin base, as if you were emptying the machine. Then with the bin base still open, press the silver catch on the rear of the cyclone pack to disengage the clear bin.

    If you'd like any further guidance on correctly caring for your DC50 without causing damage, you're welcome to get in touch directly. You can call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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    How do I take the barrel off a Dyson DC59 animal stick cleaner so I can clean it properly


    Hi there, it's Jack at Dyson.

    It's quick and easy to remove DC59's clear bin, which will allow you to remove any fluff or debris from the mesh shroud using a soft brush or dry cloth.

    Press the red bin base release catch once, as if you were emptying the machine. Then with the bin base still open, press the same red catch down firmly a second time to disengage and remove the clear bin.

    barrel-off-dyson-dc59-animal-stick-oxwm34v2ww5haas3o0iwr05r-1-1.jpg
    When the clear bin has been removed, you can wipe the bin and the rubber seals with a damp cloth to remove any clinging dust. Make sure all parts are completely dry before reassembling the machine. Please do not wash or submerge the clear bin or cyclone pack - this can cause damage to your DC59 not covered under guarantee.

    I hope this helps, but if you'd like any additional guidance you're welcome to call the Dyson Customer Helpline on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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    I CAN'T REMOVE THE BIN TO EMPTY THE DIRT. iT SEEMS TO BE STUCK hOW CAN I GET IT OFF THE VACUUM?


    Hi Ethel, it's Jack at Dyson.

    Removing DC07's clear bin and cyclone to empty the machine after use should be quick and easy. If it currently seems jammed, it's likely that either the cyclone and clear bin were not correctly positioned the last time they were replaced, or that the release catch has been damaged in some way.

    It would be best if you can give us a call to speak directly with our experts - they should be able to talk you through freeing the bin with some simple troubleshooting checks.

    You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

    We'll look forward to speaking with you and providing further assistance.

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    The shroud on my dc59 is full of dust is there any way of cleaning it


    Hi Marian, it's Jack at Dyson.

    It's normal for harmless static to cause fine dust particles to cling to parts of the cyclone pack after use. This won't affect performance as the airflow doesn't need to pass through this dust.

    It's not possible to remove the mesh shroud, but you can clear any fluff or clinging debris from the shroud after removing the clear bin. In order to do this, press the red bin base release catch once to open the bin base. Then with the base still open, press the same red release catch firmly a second time to disengage the bin.

    shroud-dc59-full-dust-any-way-cleaning-y55pbet4r2t5yihta4k1snnu-3-2.jpg

    You can then use a dry cloth or soft brush to remove any debris from the fine mesh shroud. Please don't attempt to wash or submerge either the clear bin or the cyclone pack, as this could cause damage not covered under your Dyson warranty.

    I hope this information is useful, but you're welcome to get in touch with our experts if you'd like further guidance. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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    How do I clean a build up of dust behind the mesh on the cyclone shroud of my dyson dc59?


    Hi William, it's Jack at Dyson.

    It's normal for harmless static generated in use to cause fine dust particles to cling to parts of the clear bin and cyclone pack. This will not affect performance as airflow doesn't have to pass through this dust, and it's not necessary to remove dust particles from behind the mesh shroud. When you empty the machine after use, tapping the cyclone pack gently will help dislodge any clinging particles.

    You can remove any fluff or debris from the mesh shroud itself by removing the clear bin. To do this, press the red bin release catch once as if you were emptying the machine. Then with the bin base still open, press the red release catch firmly a second time to disengage the clear bin.

    25260487-pkv2cgujyifqzetveq41ao5v-5-0.jpg

    A soft brush or a dry cloth can then be used to remove any hair or debris from the shroud.

    Aside from this, the only other maintenance needed is to wash the pre-filter at least once a month using cold water without detergent:


    Always ensure the filter is completely dry before replacing it in the machine - this may take at least 24 hours.

    I hope this helps, but if any further guidance is needed you're welcome to give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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    Can you wash clear bowl on a dyson dc44


    Hi there, it's Jack at Dyson.

    We would strongly advise against attempting to wash or submerge your DC44's clear bin, as it contains the wiring which supplies current to your vacuum's wand and motorised floor tool. Any damage caused may not be covered under your Dyson warranty.

    Instead, we'd recommend separating the clear bin from the cyclone pack as shown in the image below:

    dc91218b-edaf-4d85-baec-d327cc4cbab5.jpg

    Once you've removed the clear bin, you can use a damp cloth to remove any dust or debris - always make sure the bin is completely dry before reassembling. You can also use a soft, dry brush to remove any debris from the shroud.

    I hope this helps, but if you'd like any further guidance on cleaning or maintaining your DC44, please give our experts a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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    How to release canister from dyson root cyclone vacum


    Hi there,

    For guidance on emptying the clear bin from your Dyson DC16, please follow the steps shown in our online Support guide:

    http://www.dyson.co.uk/support/dc16/dc16/maintaining-your-dyson-machine/empty-the-clear-bin1/emptying-the-clear-bin-step-1


    If you're trying to remove the clear bin from the machine, you can do so by following these steps:

    http://www.dyson.co.uk/support/dc16/dc16/using-your-dyson-machine/how-to-remove-a-blockage/how-to-remove-a-blockage/check-cone-shroud-1

    I hope this helps - for any further assistance, please give our Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com

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    How do you get the canster apart on a dyson animal vacuum


    Hi Ira,

    You should be able to separate the clear bin and cyclone pack by following these steps:

    • Remove cyclone assembly from the machine, and empty it as usual
    • With the bin base still open, use the silver catch at the rear of the clear bin to separate the bin from the cyclone pack
    When you have the two parts separated, you can wash the clear bin using cold water. Make sure it's completely dry before reassembling. You can clean any debris from the shroud using a dry cloth or soft brush - however, the cyclone pack must not be washed or submerged in water, as this could cause damage.

    I hope this information is useful to you - if you need any further assistance or advice, please call us free on 1-866-693-9766, or email us at askdysonUS@dyson.com so we can help.

    Best wishes,

    Jack
    Dyson Online Customer Support
    http://www.dyson.com/

    Jan 24, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

    1 Answer

    My Dyson DC17 Animal clear bin won't latch at the bottom. Should I replace the clear bin?


    Hi there,

    I'm sorry to hear you're having difficulties with your DC17. If the bin won't latch at all, or if you can see that a part is missing or damaged, please get in touch with us directly. One of our experts will be happy to provide the assistance you need. If a replacement bin is necessary, it should be covered by our 5-year warranty as long as the cleaner has been used in accordance with the terms and conditions listed in the user guide. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Sep 11, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

    1 Answer

    My Dyson dc 17 gets hair clogged in the entry port to the canister from the main vaccum. Does this model have a filter that might need to be replaced? How can I fix this problem?


    Hi there,

    Sorry to hear you're having difficulties with your DC17. To remove any debris from the cyclone inlet, or from the shroud, you can separate the clear bin and cyclone pack using the silver catch on the rear of the clear bin. You can then use a soft brush to remove any debris from the shroud.

    Your DC17's pre-motor filter requires washing at least once every 3-6 months. The correct way to locate, remove, wash and replace this is demonstrated in the video linked below. Use cold water without any detergents, and always make sure it's totally dry before replacing it - this may take up to 24 hours.

    http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

    If you have any further questions about maintaining your Dyson cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

    Kind regards,

    Jack
    Dyson Online Customer Support

    Aug 20, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

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